Executive / Senior Executive - Volunteer Management (Enabling Services Hub - Jurong)

TOUCH COMMUNITY SERVICES LIMITED; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

TOUCH Community Services Limited in Singapore is seeking an organized professional to strategise, direct and implement volunteers' framework to benefit clients under ESH and TSNG. The role focuses on mobilising volunteers, building sustainable programs, and aligning with TOUCH protocols.

The incumbent will manage outreach, training and partnerships, ensuring accurate volunteer databases and compliant documentation, while collaborating across teams on special projects and events at Jurong

Qualifications

• Degree holder.
• At least 2 - 5 years of experience in project, stakeholder and budget management.
• Excellent written, communication and presentation skills.
• Excellent negotiation and people management skills.
• Analytical and organised, able to translate concepts into actionable goals.
• Prior experience in volunteer management will be an added advantage.
• Flexibility to work evenings and weekends as needed, and willingness to travel locally for meetings, events and volunteer outreach activities.
• Crisis management and service recovery skills.
• Adept at Microsoft Office

Responsibilities

• Organise volunteer outreach, recruitment, training, management and appreciation.
• Assess and monitor volunteers' readiness and suitability to match and befriend PwDs.
• Develop a sustainable ESH volunteer management framework adhering to SG Enable and TOUCH Volunteer Management protocols.
• Network, advocate and promote awareness of volunteering opportunities to support ESH initiatives / programmes at different platform.
• Engage stakeholders, build partnerships and grow projects for volunteers to serve PwDs under ESH.
• Drive collaborative initiatives across all internal and external stakeholders to upskills and retain volunteers.
• Volunteers' coordination on new plans and sharing of best practices.
• Ensure proper and accurate update of volunteer database.
• Manage and review volunteers' documentation process, recording, reports and survey.
• Establish vision and alignment among volunteer teams.
• Work with staff within and outside of TSNG on special project.

Skills

Volunteer management

Communication skills

People management

Negotiation

Analytical thinking

Organisational skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Summary:

The incumbent is responsible to strategise, direct and implement volunteers' framework & mobilization to benefit and make an impact to the needs of clients under Enabling Service Hub (ESH) and TOUCH Special Needs Group (TSNG).

Principal Responsibilities and Duties:

• Organise volunteer outreach, recruitment, training, management and appreciation.


• Assess and monitor volunteers' readiness and suitability to match and befriend Persons with Disabilities (PwDs).


• Develop a sustainable ESH volunteer management framework which adheres to SG Enable and TOUCH Volunteer Management protocols.


• Network, advocate and promote awareness of volunteering opportunities to support ESH initiatives / programmes at different platform.


• Engage stakeholders, build partnerships and grow projects for volunteers to serve PwDs under ESH.


• Drive collaborative initiatives across all internal and external stakeholders to upskills and retain volunteers.


• Volunteers' coordination on new plans and sharing of best practices.


• Ensure proper and accurate update of volunteer database.


• Manage and review volunteers' documentation process, recording, reports and survey.


• Establish vision and alignment among volunteer teams.


• Work with staff under within and outside of TSNG on special project.

Working Conditions:

• 5 day work week: Mon-Fri (Weekend as and when needed)


• Attractive remuneration and staff benefits


• Location: Jurong

Requirements:

• Degree holder.


• At least 2 - 5 years of experience in project, stakeholder and budget management.


• Excellent written, communication and presentation skills.


• Excellent negotiation and people management skills.


• Analytical and organised, able to translate concepts into actionable goals.


• Prior experience in volunteer management will be an added advantage.


• Flexiblility to work evenings and weekends as needed, and willingness to travel locally for meetings, events and volunteer outreach activities.


• Crisis management and service recovery skills.


• Adept at Microsoft Office