Executive, Ops Planning and Processes

Sentosa Development Corporation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Sentosa Development Corporation is seeking a motivated analyst to support operational excellence initiatives across the organisation. You will help in operations planning, process improvement, and project coordination while contributing to meaningful change on Sentosa Island.

You will develop operational plans, maintain dashboards, and prepare regular reports for management review, collaborating with diverse teams and stakeholders to drive efficiency and data-driven decisions.

Qualifications

• Degree in any field with strong analytical thinking and problem-solving abilities.
• Experience from internships/projects in operations, analytics, or process improvement is a plus.
• Strong organizational skills and ability to manage multiple tasks and stakeholders.

Responsibilities

• Support operations planning by developing frameworks, schedules, and data research.
• Assist in identifying process inefficiencies and documenting flowcharts and maps.
• Coordinate projects: plan, schedule meetings, document minutes, track milestones.

Skills

Excel

PowerPoint

Data analysis

Process mapping

Stakeholder communication

Education

Any degree

Tools

Microsoft Office

Power BI

Job description

What the role is:

We are seeking a motivated and analytical individual to support operational excellence initiatives across our organisation. This role provides an excellent opportunity to develop skills in operations planning, process improvement, and project management whilst contributing to meaningful organisational change.

What you will be working on:

Operations Planning Support

• Assist in developing operational plans, frameworks, and schedules
• Conduct research and gather data on operational capacity and resource utilisation
• Maintain performance dashboards and tracking systems
• Prepare regular reports on operational metrics for management review

Process Improvement

• Assist in identifying process inefficiencies through data analysis and stakeholder feedback
• Create and maintain process maps, flowcharts, and workflow documentation
• Support the implementation of process improvement initiatives under supervision
• Track and report on outcomes of improvement initiatives

Project Coordination

• Support planning and execution of operations and process improvement projects
• Schedule meetings, prepare agendas, and document minutes
• Track project milestones, deliverables, and action itemsPrepare project status reports and presentations for stakeholders

Stakeholder Engagement

• Communicate with internal stakeholders to understand operational challenges
• Facilitate feedback collection through surveys and interviews
• Support change management activities and preparation of communication materials

Other Duties Assigned

Complete any other duty or role assigned.

What we are looking for:

• Any degree that demonstrates strong analytical thinking, problem-solving abilities, and organisational skills can be considered.
• Candidates from diverse academic backgrounds (including humanities or social sciences) who have developed relevant skills through internships, projects, or coursework in operations, analytics, or process improvement can also be strong fits.

Technical Skills

• Proficiency in Microsoft Office, particularly Excel and PowerPoint
• Ability to create charts, graphs, and basic data analysis
• Willingness to learn process mapping

Analytical Skills

• Good problem-solving abilities and attention to detail
• Ability to analyse information and identify issues
• Logical and organised approach to work

Communication Skills

• Good written and verbal communication skills
• Ability to prepare clear reports and presentations
• Comfortable working with people from different teams

Personal Attributes

• Self-motivated and eager to learn
• Adaptable and open to feedback
• Good team player
• Strong organisational skills and ability to manage multiple tasks

Desirable (Not Essential)

• Proficiency in Microsoft Power BI
• Knowledge of process improvement concepts
• Experience with data collection or analysis from internships or projects

About Sentosa Development Corporation

Sentosa Development Corporation (SDC) was established on 1 September 1972 as a Statutory Board under the Ministry of Trade and Industry. Its charter since inception has been to oversee the development, management and promotion of the Sentosa Island as a resort destination for locals and tourists. Under the care of SDC, the island went through a makeover to become a premier getaway with multi-faceted appeal. From business conventions to beach parties, Sentosa caters to an extensive range of needs and interests. SDC has evolved and grown over the years. It currently oversees the following business and commercial units – Sentosa Leisure Management Pte Ltd, Sentosa Golf Club, Sentosa Cove Resort Management Pte Ltd and Mount Faber Leisure Group.