Executive, Fundraising & Donor Management

Food from the Heart; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

Food from the Heart in Singapore is seeking an Executive to drive individual fundraising campaigns across digital platforms and campaigns. You will own donor channels, including Giving.sg and external partners, and work with the marketing team to develop campaigns.

The role supports events, reporting, and stakeholder engagement to help meet fundraising targets. 1–2 years' fundraising experience is preferred, with a minimum GCE O' level or equivalent.

Qualifications

• Minimum GCE O' level or equivalent.
• 1–2 years of relevant fundraising experience preferred.

Responsibilities

• Drive and manage individual fundraising initiatives across digital platforms.
• Manage all individual donation platforms, including Giving.sg and third-party partners.
• Collaborate with external vendors to develop and scale fundraising initiatives.
• Conceptualize and execute fundraising campaigns not tied to events.
• Monitor campaign performance, donor behavior, and conversion metrics.
• Ensure chatbot responses on the website are accurate and aligned with fundraising objectives.
• Support fundraising strategy development and monthly reporting.
• Engage donors and communications across fundraising activities.
• Ensure regulatory compliance for fundraising activities.
• Coordinate cross-functionally with marketing and operations.

Skills

Individual giving management

Campaign management

Donor platforms

Vendor partnerships

Campaign analytics

Stakeholder engagement

Education

GCE O' level or equivalent

Tools

Giving.sg

Chatbot tools

CRM software

Job description

About the role

This role is responsible for driving and managing individual fundraising initiatives across digital platforms and campaigns. The Executive will take ownership of individual giving channels, including partnerships with third-party platforms and vendors, and develop campaigns in collaboration with the marketing team. The role supports the organization's broader fundraising strategy through events, reporting, and stakeholder engagement, and helps the charity meet its overall fundraising targets.

Key responsibilities

• individual Giving & Campaign Management.

• Manage all individual donation platforms, including Giving.sg and relevant third-party platforms or partners, ensuring optimization of donation flows, content, and performance.

• Work with external vendors and third-party partners to develop, execute, and scale individual giving initiatives.

• Conceptualize and execute individual fundraising campaigns not tied to events or food donation drives, in collaboration with the marketing team.

• Monitor campaign performance, donor behavior, and conversion metrics, with recommendations for improvement.

• Ensure chatbot responses on the website are accurate, relevant, and aligned with fundraising objectives.

Fundraising Strategy & Reporting

• Support the development and execution of fundraising strategies, with a focus on individual donors and external partnership channels.

• Play a key role in contributing to and supporting the achievement of the organization’s overall fundraising targets.

• Prepare monthly fundraising reports and contribute to Board papers with clear data insights and updates.

• Maintain accurate tracking of donations, door records, and reporting timelines.

Events & Donor Engagement

• Support and participate in key fundraising events, including Passion Ball, Charity Golf Tournament, Brand Ambassadors and Volunteer Appreciation initiatives.

• Operate within a matrix structure for events, reporting to designated event or project leads where required

• Manage donor communications, follow-ups, and engagement across fundraising activities

• Manage donor communications, follow-ups, and engagement across fundraising activities.

Operations & Compliance

• Apply for and manage permits for public fundraising activities, ensuring compliance with regulatory requirements.

• Conduct morning briefings when required to align internal teams on fundraising activities and priorities

• Work cross-functionally to ensure alignment between fundraising, marketing, and operations.

General

• Support ad hoc fundraising and organizational initiatives as assigned

About you

• Minimum GCE O' level or equivalent

• 1-2 years of relevant experience is preferred