Executive, Customer Experience

Phillip Capital Inc.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

Phillip Securities Pte Ltd in Singapore is seeking a customer service professional to handle enquiries via phone, email, and live chat relating to products, accounts and trading matters.

You will build trusting relationships with clients, refer product sales, support marketing campaigns, and collaborate with internal teams to improve workflows and campaign performance.

Qualifications

• Diploma/degree with CMFAS certifications required.
• UK shift is a requirement for this role.
• 1 year of customer service or call-centre experience preferred.
• Excellent interpersonal and communication skills are essential.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Able to work independently and in a team.

Responsibilities

• Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.
• Communicate directly with clients and encourage trusting relationships.
• Perform product sales referral and participate in projects to improve workflow process and customer service experience.
• Develop effective strategies to improve both new and existing campaigns.
• Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.
• Assist in delivering reports for campaign performance evaluation and reporting.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Teamwork

Digital marketing

Coding/AI/RPA knowledge

Marketing project support

Education

CMFAS certifications

Tools

MS Office

Job description

• Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.
• Communicate directly with clients and encourage trusting relationships.
• Perform product sales referral and participate in projects to improve workflow process and customer service experience.
• Develop effective strategies to improve both new and existing campaigns.
• Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.
• Assist in delivering reports for campaign performance evaluation and reporting.

Requirements:

• Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).
• This role requires UK Shift
• 1 year work experience in customer service or call-centre is preferred.
• Excellent interpersonal and communication skills.
• Proficient in MS Office applications (Word, Excel and Powerpoint).
• Organized, independent and able to multi-task.
• Able to work independently and as a team.
• Digital marketing in SEM/SEO and social media experience is preferred.
• Support any other related and ad hoc marketing projects / events as required
• Knowledge and proficiency in basic coding, AI adoption, and/or RPA are preferred and advantageous

We regret that only shortlisted candidates will be notified.

Brought to you by Phillip Securities Pte Ltd (A member of PhillipCapital)