Executive Assistant & Governance Liaison

Manulife/John Hancock; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Job summary

Manulife/John Hancock seeks a highly organized Agency Management Executive to support governance across social media and executive scheduling. You will review content for compliance, engage with multiple departments, and manage records and trainings, while supporting event planning and vendor invoicing.

Ideal candidates have 1–3 years in financial services or marketing operations, strong MS Office and Canva skills, and excellent communication with high professionalism and confidentiality.

Qualifications

• Diploma or Degree in Business, Marketing, Communications, Finance or related fields.
• 1–3 years of experience in financial services, agency management, compliance, or marketing operations.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word) and Canva.
• Strong attention to detail and ability to manage compliance-heavy tasks.
• Excellent written and verbal communication skills.
• Strong scheduling and organisational skills.

Responsibilities

• Review representative-created content (social posts, eDMs, presentation decks, scripts, event materials) for MAS advertising guidelines and brand standards.
• Provide guidance, feedback, and recommendations to representatives to ensure compliance.
• Maintain review records and audit trail documentation.
• Serve as central liaison across departments for agency clarification needs.
• Coordinate internal clarifications and progress, ensuring timely escalation and resolution.
• Track governance items, trainings, attestations, CPD hours, service recovery, etc.
• Support event planning, logistics, and post-event reporting; process marketing invoices.
• Provide administrative support for agency communications and projects.
• Support MFA CEO in an Executive Assistant capacity, including confidential schedule management.

Skills

Microsoft Office

Scheduling

Education

Diploma or Degree in Business/Marketing/Communications/Finance

Tools

Canva

Job description

Manulife/John Hancock seeks a highly organized Agency Management Executive to support governance across social media and executive scheduling. You will review content for compliance, engage with multiple departments, and manage records and trainings, while supporting event planning and vendor invoicing.

Ideal candidates have 1–3 years in financial services or marketing operations, strong MS Office and Canva skills, and excellent communication with high professionalism and confidentiality.