Executive Assistant (Clinical Operations)

National University Polyclinics; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JurongHealth Campus is seeking an Executive Assistant (Clinical Operations) to provide leadership and oversight for inpatient operations and patient services across the campus. The role includes managing calendars, coordinating frontline teams, and supporting service improvement initiatives.

The successful candidate will work closely with nursing, clinical, corporate and support service stakeholders to enhance operational efficiency, workforce transformation and patient experience outcomes.

Qualifications

• GCE "A" Level, Diploma or equivalent.
• Proficient in English; strong PC skills.

Responsibilities

• Lead and oversee inpatient operations and patient service functions across the campus.
• Coordinate frontline operational teams and patient service workflows.
• Support development and implementation of digital-enabled workflows and service improvement projects.
• Collaborate with nursing, clinical, corporate and support service stakeholders to drive operational excellence.
• Advance manpower optimisation and patient experience outcomes.

Skills

Calendar management

Administrative support

Stakeholder coordination

English proficiency

Education

GCE A Level / Diploma

Tools

MS Office

Job description

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Executive Assistant (Clinical Operations)

Job ID: 10494

Job Function: Ancillary

Institution: Jurong Community Hospital

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Job Responsibilities:

You will be responsible for providing leadership and operational oversight for inpatient operations and patient service functions across the campus. This includes the management of frontline operational teams, patient service workflows, service recovery, resource deployment and service coordination to ensure safe, efficient and patient-centred operations.

You will support the development and implementation of digital-enabled workflows, workforce transformation initiatives and service improvement projects to strengthen service delivery, manpower optimisation and operational responsiveness. You will work closely with nursing, clinical, corporate and support service stakeholders to drive operational excellence, productivity improvement, service transformation and patient experience outcomes.

You will be responsible for the following:

Management of calendar schedule and provide administrative

• Maintain HOD and Group Chief Director's calendar to schedule and confirm appointments, meetings, and other official Engagements.

Ensuring operational efficiency of department office

• Ensure operational efficiency of the department office. Constantly seek opportunities to improve workflows and systems in the office administration
• Designing the structure of filing systems for the department, clinical services or programme
• Provide administrative support the running of the clinical services & programme
• Collation, Organise and prepare data for analysis and presentation for clinical services and programme
• Prepare, organise and upload publicity & communication document in intranet and websites
• Management of clinical services and programmes day-to-day independently
• Process purchase orders and requisite forms for departmental purchases
• Preparation for meeting, including materials and attendees and recording of minutes
• Provide administrative support in assigning, printing of medical reports.

Manpower

• Support the Head of Orthopaedic Surgery and Hand & Reconstructive Microsurgery in the approval of claim and leave and ensure proper documentation.
• Support the department in the on-boarding process of doctors
• To publish the on-call roster in the intranet upon receipt from the doctors

Meeting arrangement and support

• Organization and coordinate the meetings for senior management

Education and Training

• To enable the departmental training and CME event to be conducted smoothly with the timely uploading of CME points
• Organise and coordinate the events (public forum and Workshop) independently with internal and external party. Answer queries about the event from sponsor, targeted audience and staff proficiently
• Support Associate Deans office with MBBS examinations

Other Assignments

• Undertake any other duties or assignments as directed by the Reporting Officer or Department

Requirements:

• GCE "A" Level, Diploma or equivalent
• Healthcare background added advantage
• Must be proficient in English and possess good PC skills
• Able to work on Saturdays when required

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering "Incredible Care & Health, Together", reach out to us today.