eTrading Application Support

ICBC Standard Bank; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

A leading organization in the leisure sector in Singapore is seeking an experienced Manager for Retail & Lifestyle (Leasing). The successful candidate will develop leasing strategies, enhance the dining and retail landscape, and manage tenant relationships to ensure operational excellence. Candidates should have at least 7 years of relevant experience and a strong business degree. This role requires excellent negotiation, analytical, and interpersonal skills.

Qualifications

• At least 7 years of experience in managing contracts and knowledge of F&B and retail businesses.
• Strong strategic capabilities and keen eye for detail.
• Self-motivated, able to work independently and in a team.

Responsibilities

• Develop and anchor Mandai as an attractive lifestyle destination.
• Manage day-to-day operations and lease management.
• Collaborate with internal stakeholders to ensure compliance and success.

Skills

Negotiation skills

Analytical skills

Interpersonal skills

Communication skills

Education

Good Business Degree or equivalent

Tools

Microsoft Office (Excel)

Job description

Manager, Retail & Lifestyle (Leasing) - job post

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties and Responsibilities

To develop and anchor Mandai as an attractive lifestyle destination through leasing and create a vibrant dining and retail landscape at public spaces in Mandai and optimise revenue streams for the organisation.

Lease Management

• Develop an effective Lease Management Plan to optimize sales, deliver service and operational excellence to ensure tenants’ viability.
• Monitor GTO submission, rentals and arrears payments from tenants. Work with Finance and Legal to issue reminder letters and legal letters respectively.
• Prepare and analyse monthly reports of MWW tenants’ GTO Sales Performance, and management reports and decks as required.
• Analyse tenants’ sales performance, business sustainability and viability and evaluate requests for rental reprieve, as required. Monitor tenants with poor sales performance and flag to management if there are signs of premature termination.
• Responsible for lease revenue, CAPEX, OPEX budgeting.
• Monitor submission of audited sales reports by tenants and ensure timely submission; manage follow-ups and adjustments as required.
• Update tenants on large group bookings at BP and RFN on a fortnightly basis to aid inventory planning.
• Manage and negotiate lease renewals of existing leases; handle tenants’ requests for premature termination with advice from Legal.

Place-Making

Overview: Develop a comprehensive Place-Making Strategy to position Mandai Wildlife West as a vibrant public node and attract footfall. Implement new initiatives with internal stakeholders to make MWW more welcoming through physical/hardware improvements and software programming.

1. Develop leasing strategy, identify prospects and lease new/existing spaces.
2. Set up sales and revenue monitoring and reporting flow.

People & Internal Collaboration

Work closely with Finance, Sales & Marketing, Digital & Data, Events & Programme, Project Team, and Legal to ensure successful tenancy outcomes and contractual compliance.

• Ensure GTO submission from tenants to facilitate timely billing from Finance.
• Monitor audited sales reports submission from tenants and adjustment of audited sales.
• Provide support to marketing campaigns via tenants’ promotions; obtain information for communications to tenants; assist in generating key visuals for marketing purposes.

Operations

Manage day-to-day operations matters from circulars, event sales and feedback management, system/SOP improvements, and issue resolution (technical/non-technical).

Qualifications / Job Requirements

• Good Business Degree or equivalent; relevant qualifications in Real Estate, Consultancy, Asset Management, Marketing or related disciplines.
• At least 7 years of experience in managing contracts (lease documentation, pre-qualification & tender documentation, consultancy and fit-out services) and knowledge of F&B and retail businesses.
• Retail planning & leasing, retail management, retail operations and business development experience.
• Strong negotiation skills; strong strategic capabilities with good analytical skills.
• Keen eye for detail, driven, resourceful and assertive.
• Good interpersonal, communication and stakeholder management skills.
• Self-motivated, able to work independently and in a team in a fast-paced environment.
• Good command of written and spoken English; proficient in Microsoft Office, especially Excel.