Estate Manager (Policy Development)

Public Service Division; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

Public Service Division is seeking an Estate Manager in the Policy Development Section to develop and review housing policies on flats, sales, purchases, and allocation. You will use data-driven analysis to support changing housing needs and national social objectives, and collaborate with MND, MPs, and communications teams on policy implementation and announcements.

You may rotate into customer-facing roles delivering case management, stakeholder engagement, and handling appeals, gaining

Qualifications

• A good degree, preferably in economics, real estate and/or social sciences.
• Able to grasp concepts and synthesize information quickly.
• Comfortable with numbers and familiar with data analytics.
• Able to see an issue from various perspectives, have a curious mind and be receptive to different views.
• Able to engage and balance the interests of the different stakeholders and find a common position.
• Have a keen eye for detail and be meticulous in your work.
• Have a strong command of the English language and be able to communicate effectively in presentation and in writing.

Responsibilities

• Develop and review public housing policies relating to flat sales, purchases and allocation using data-driven analysis.
• Collaborate with operational departments, MND and communications teams on policy implementation and announcements.
• Possible rotation into customer-facing roles involving case management, stakeholder engagement and appeals handling.
• Develop new policies and review existing policies governing sale/purchase of public housing and allocation of new flats.
• Analyze policy options and conduct post-implementation reviews using data-driven studies.
• Coordinate communications plans with MND SCED and HDB SCEG for policy announcements.
• Potential rotation as Customer Relations Manager to deliver quality services to applicants and residents.

Skills

Data analytics

Numerical analysis

Stakeholder engagement

Critical thinking

Communication skills

Education

Bachelor's degree in economics, real estate or social sciences

Job description

[What the role is]

You will develop and review public housing policies relating to flat sales, purchases and allocation, using data-driven analysis to support changing housing needs and broader social objectives. You will work closely with operational departments, MND and communications teams on policy implementation and announcements, with opportunities to rotate into customer-facing roles involving case management, stakeholder engagement and appeals handling.

[What you will be working on]

As an Estate Manager in the Policy Development Section (PDS) of Market & Policy Department (MPD), you will develop new policies and review existing policies governing the sale and purchase of public housing as well as allocation of new flats to meet the changing needs of our population, while advancing national social objectives e.g. supporting marriage and parenthood, supporting the housing needs of sandwiched groups, encouraging familial care, facilitating housing monetisation and ensuring a home-for-life.

You will be exposed to the full spectrum of policy development work from the identification of key concerns to the evaluation of policy options and post-implementation reviews, which would involve data-driven studies to analyse the impact of proposed policy solutions. In addition to working closely with the operational departments and Ministry to achieve a smooth implementation, you will work with MND’s Strategic Communications & Engagement Division (SCED) and HDB’s Strategic Communications & Engagement Group (SCEG) on communications plans for policy announcements.

During your employment, you may be rotated to take on the role of a Customer Relations Manager, to deliver quality services to applicants and residents of HDB flats and facilitate home ownership. This may include the opportunity to work frontline to gain exposure to operational work, including case processing, stakeholder management and handling of appeals.

[What we are looking for]

• A good degree, preferably in fields such as economics, real estate and/or social sciences
• Able to grasp concepts and synthesize different pieces of information quickly
• Comfortable with numbers and familiar with data analytics
• Able to see an issue from various perspectives, have a curious mind and be receptive to different views
• Able to engage and balance the interests of the different stakeholders and find a common position
• Have a keen eye for detail and be meticulous in your work
• Have a strong command of the English language and be able to communicate effectively in presentation and in writing

Successful candidates will be offered a 1+1 year contract.

All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting.