ERP Operations Deputy Manager - Customer Experience

Public Service Division; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Public Service Division is seeking a proactive candidate to join the ERP Call Support team in Singapore. The role focuses on handling public feedback and stakeholder enquiries, delivering accurate ERP-related responses, and maintaining user guides and knowledge resources.

You will monitor metrics, prepare management reports, and contribute to service improvements while collaborating with cross-functional teams to ensure smooth ERP operations.

Qualifications

• Strong customer service and communication skills, both written and verbal.
• Ability to manage multiple enquiries and stakeholders effectively.
• Good analytical and reporting skills with attention to detail.
• Fresh graduates welcome to apply; open to various disciplines.

Responsibilities

• Manage feedback and enquiries from the public and stakeholders.
• Provide timely and accurate written responses on ERP-related matters.
• Update SOPs, user manuals, FAQs, and knowledge base resources.
• Monitor performance metrics and prepare management reports.
• Identify opportunities to improve service processes and customer experience.
• Support ERP operational activities and projects as assigned.

Skills

Customer service

Written communication

Verbal communication

Analytical skills

MS Office proficiency

Education

Bachelor's degree or equivalent in any discipline

Tools

Microsoft Office Suite

Job description

Public Service Division is seeking a proactive candidate to join the ERP Call Support team in Singapore. The role focuses on handling public feedback and stakeholder enquiries, delivering accurate ERP-related responses, and maintaining user guides and knowledge resources.

You will monitor metrics, prepare management reports, and contribute to service improvements while collaborating with cross-functional teams to ensure smooth ERP operations.