Entry-Level Amazon Connect Solutions Specialist

NCS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

NCS is seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. You will design, configure, and deploy contact center features, including conversational IVRs, real-time analytics, and generative AI capabilities, in collaboration with customers and internal teams.

Key early responsibilities include configuring contact flows and routing profiles, assisting with AI features, integrating with CRMs like Salesforce, and

Qualifications

• Fresh graduate with a degree in CS/IS/Engineering or related field.
• Willingness to learn Amazon Connect and AWS services.
• Interest in cloud technologies and AI/GenAI solutions.
• Strong communication and stakeholder collaboration skills.

Responsibilities

• Learn and assist in configuring Amazon Connect contact flows, routing profiles, and AI features.
• Work with senior engineers to implement customer-tailored solutions.
• Support integration with CRMs like Salesforce and other systems.
• Test, troubleshoot, and document deployments and provide training updates.

Skills

Python

C#/.NET

Cloud fundamentals

Communication skills

Team player

Testing & debugging

Education

BSc in Computer Science / IS / Engineering

Tools

Amazon Connect

AWS services

Salesforce

Job description

NCS is seeking a motivated fresh graduate or entry-level professional to join our team implementing Amazon Connect cloud contact center solutions. You will design, configure, and deploy contact center features, including conversational IVRs, real-time analytics, and generative AI capabilities, in collaboration with customers and internal teams.

Key early responsibilities include configuring contact flows and routing profiles, assisting with AI features, integrating with CRMs like Salesforce, and