Enterprise Technical Account Manager — Network & Security
cloudflare, pte. ltd.
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Job summary
Cloudflare is seeking a Technical Account Manager to own the post-sales technical support experience for its largest Enterprise customers. You will be the primary technical contact, helping customers operate Cloudflare solutions, resolve complex issues, and improve security, reliability, and performance across environments.
You will map customer environments against best practices, identify security gaps, and collaborate with Product, Engineering, and Success teams to align technical solutions
Qualifications
- Minimum 8 years in customer-facing technical support, TAM, solutions engineering, or related roles.
- Proven ability to work with Enterprise and Fortune 500 customers.
- Strong executive communication and ability to explain complex issues clearly.
- Deep understanding of networking, security controls, and cloud platforms.
Responsibilities
- Serve as primary technical contact for Enterprise customers and manage post-sales support.
- Build trusted relationships with technical stakeholders and senior executives.
- Collaborate with Product, Engineering, Support, and Success teams to align solutions with roadmaps.
- Troubleshoot complex issues across Cloudflare products and customer environments.
- Provide incident updates, RCA follow-ups, and post-incident reports.
- Maintain knowledge of customer environments to drive long-term optimization.
Skills
Job description
Cloudflare is seeking a Technical Account Manager to own the post-sales technical support experience for its largest Enterprise customers. You will be the primary technical contact, helping customers operate Cloudflare solutions, resolve complex issues, and improve security, reliability, and performance across environments.
You will map customer environments against best practices, identify security gaps, and collaborate with Product, Engineering, and Success teams to align technical solutions
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