Energy Customer Support & Coordination Specialist

STAFFKING PTE. LTD.; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

STAFFKING PTE. LTD. is seeking a customer support specialist to handle inquiries via email, hotline, and AI chatbot, supporting Power, Solar and EV services. You will generate and track leads, coordinate with the BD team, and assist with proposal preparation, appointments, and site visits.

The role requires strong English, excellent communication, and multitasking abilities in a fast-paced environment. A positive team player attitude is essential.

Qualifications

• Strong command of English (written and spoken).
• Excellent coordination and follow-up discipline.
• Effective communication and customer handling skills.
• Detail-oriented with strong administrative and organisational skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude and team player.

Responsibilities

• Handle customer enquiries via email, hotline, and AI chatbot.
• Support customer service across Power, Solar, and EV.
• Generate, track, and follow up on leads, ensuring timely coordination with the BD team.
• Assist with proposal preparation and scheduling of appointments and site visits.
• Handle LEW submissions and ensure documentation is complete.
• Coordinate with internal teams (BD, Operations, O&M, LEW, vendors).
• Support EVC administrative tasks (reporting, tariff updates, app-related matters).
• Maintain proper records and tracking, and perform general administrative duties.

Skills

English proficiency

Coordination

Communication

Attention to detail

Multitasking

Team player

Job description

STAFFKING PTE. LTD. is seeking a customer support specialist to handle inquiries via email, hotline, and AI chatbot, supporting Power, Solar and EV services. You will generate and track leads, coordinate with the BD team, and assist with proposal preparation, appointments, and site visits.

The role requires strong English, excellent communication, and multitasking abilities in a fast-paced environment. A positive team player attitude is essential.