End-to-End Telecom Technical Lead for Tier-1 Accounts

Ericsson AB; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Ericsson seeks an E2E Customer Technical Manager to own the room technically, commercially, and reputationally for Tier-1 operator accounts. You will lead technical health, incident response, and governance across Core Network and Cloud platforms, driving RCA and lifecycle management.

The role requires deep telecom expertise, leadership under pressure, and executive-level stakeholder management to ensure service excellence and trusted customer partnerships.

Qualifications

• Deep knowledge of 5G Core (AMF, SMF, UPF, PCF, UDM, CHF, SCP) and 4G EPC (MME, SGW, PGW, PCRF, HSS).
• Hands-on experience with cloud-native platforms — CNIS, CCD/CEE, Kubernetes, CNFs, VNFs.
• Familiarity with ENM, EVNFM, ENIQ, and log analytics platforms.
• 10–15+ years in Telecom Core Network, Cloud, or Support domains.
• Proven track record managing critical incidents and executive escalations in Tier-1 environments.

Responsibilities

• Own the Customer's Technical Health across Core Network and Cloud Infrastructure.
• Lead during critical incidents and escalations with SMEs, PDUs, and operations teams.
• Drive root cause analysis and ensure corrective actions are implemented.
• Govern software lifecycle, upgrades, and risk management with rollback plans.
• Lead governance forums: weekly reviews, executive meetings, and RCA sessions.

Skills

Crisis management

Executive engagement

Influence without authority

Leadership

Stakeholder management

Tools

Kubernetes

CNIS

CCD/CEE

CNFs/VNFs

Log analytics platforms

Job description

Ericsson seeks an E2E Customer Technical Manager to own the room technically, commercially, and reputationally for Tier-1 operator accounts. You will lead technical health, incident response, and governance across Core Network and Cloud platforms, driving RCA and lifecycle management.

The role requires deep telecom expertise, leadership under pressure, and executive-level stakeholder management to ensure service excellence and trusted customer partnerships.