Employee Services Partner (Manager/Assistant Vice President)

UOB; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

United Overseas Bank Ltd seeks an experienced HR Operations professional to serve as a key SME within Employee Services in Singapore. You will manage complex operational issues, partner with HR teams and vendors, and ensure accurate employee data and compliant processes across onboarding, work passes and lifecycle activities.

You will drive process improvements, automation, and risk controls while supporting leadership with planning and coaching in a fast-paced environment.

Qualifications

• Degree holder with 6–8 years in HR Operations or related fields.
• Strong knowledge of employee lifecycle processes and controls.
• Familiarity with MAS Guidelines on Fit and Proper Criteria and RNF is a plus.
• Proven ability to drive process improvements and automation.

Responsibilities

• Serve as a subject matter expert for complex HR operations issues.
• Partner with HR teams, stakeholders and vendors to deliver lifecycle services.
• Ensure data integrity in HR systems and accurate reporting.
• Support onboarding, work passes, background screening and lifecycle activities.
• Identify opportunities to simplify, automate and improve processes.
• Monitor risks and ensure compliance with regulations and internal policies.
• Assist Team Lead with workload planning and transformation initiatives.
• Provide coaching to team members to promote excellence.

Skills

HR Operations

Stakeholder management

Process improvement

HR systems

Automation

Compliance

Data accuracy

Education

Bachelor's degree

Tools

HRIS

Background screening systems

Data reporting tools

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values - Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Employee Services provides end-to-end HR operational support across the employee lifecycle, including onboarding and offboarding, employee data management,background screening, and HR risk and compliance.

We are seeking an experienced HR Operations professional to serve as a key subject matter expert within the team.

Key Responsibilities

• Serve as a subject matter expert and escalation point for complex operational issues, driving resolution through strong problem-solving and stakeholder collaboration.
• Partner with HR teams, business stakeholders, and external vendors to deliver seamless employee lifecycle services and an exceptional employee experience.
• Ensure the integrity of employee data and records within HR systems, supporting accurate reporting, governance, and decision-making.
• Support the execution of background screening, work pass, onboarding, and employee lifecycle processes in compliance with internal policies and regulatory requirements.
• Identify opportunities to simplify, automate, and enhance operational processes, contributing to improved efficiency, risk management, and customer experience.
• Monitor operational risks and controls, ensuring compliance with employment regulations, MAS requirements, internal policies, and audit standards.
• Support the Team Lead in operational oversight, workload prioritisation, stakeholder management, and implementation of strategic and transformation initiatives.
• Provide guidance and coaching to team members, fostering knowledge sharing and operational excellence within the function.

Requirements

• Degree holder with at least 6-8 years of relevant experience in HR Operations, Shared Services, Employee Services, or a related operational environment, preferably within banking or financial services.
• Strong understanding of employee lifecycle processes, operational controls, and service delivery frameworks.
• Familiarity with employment regulations, MAS Guidelines on Fit and Proper Criteria, Representative Notification Framework (RNF), and HR risk and compliance requirements will be advantageous.
• Proven ability to manage complex operational issues, influence stakeholders, and drive process improvement initiatives.
• Experience in HR systems and digitalisation, process automation, or transformation projects is preferred.
• Strong analytical, communication, and stakeholder management skills.
• Service-oriented, highly organised, and able to operate effectively in a fast-paced, deadline-driven environment.
• A proactive team player with a continuous improvement mindset and passion for delivering excellent employee experiences.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.