EdTech Centre Manager: Growth & Community Lead

THE SUPREME HR ADVISORY PTE. LTD.

Singapore

On-site

SGD 39,000 - 45,000

Full time

9 days ago

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Job summary

The Supreme HR Advisory Pte. Ltd. Centre Manager role in Singapore oversees daily operations of coding programs, coordinating customer onboarding, and ensuring smooth delivery of classes across Novena, Bukit Panjang and Tampines.

You will work with the founding team to drive enrollment, engagement and community events while supporting teachers and customer success initiatives. We seek a hands-on leader with strong communication, process mindset and passion for education technology to help grow a

Qualifications

Experience in operations management in an education or startup environment.
Strong communication and stakeholder management.
Ability to coordinate across multiple locations and teams.

Responsibilities

Be a key player in onboarding new parents and customers, aligning with enrollment goals.
Share the vision and recommend suitable coding programs for students.
Support customer success initiatives, community events, and student engagement activities.
Maintain customer relationships and build a strong community, acting as parents' advocate.
Plan lead generation events with partners and ensure payment for classes is received.
Collaborate with teaching team to assess students and follow up with parents for conversion.
Handle general administrative duties e.g. onboarding emails, data entry, and CRM upkeep.
Ensure all customer information is documented and updated in the CRM system.
Relationship manager for the community, tracking student progress and maintaining parent relations.