Centre Operations & Enrichment Lead — EdTech & Community

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 39,000 - 45,000; Full time

Job summary

Centre Manager at The Supreme HR Advisory PTE. LTD.

leads daily operations for our ed-tech start-up, ensuring smooth delivery of coding programs to students and strong engagement with parents and schools. Based in Singapore, the role involves onboarding new parents, coordinating with teaching staff, planning lead-generation events, and maintaining CRM records to build a thriving community around our learning offerings.

Responsibilities

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents' advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Job description

Centre Manager at The Supreme HR Advisory PTE. LTD.

leads daily operations for our ed-tech start-up, ensuring smooth delivery of coding programs to students and strong engagement with parents and schools. Based in Singapore, the role involves onboarding new parents, coordinating with teaching staff, planning lead-generation events, and maintaining CRM records to build a thriving community around our learning offerings.