eCommerce Manager

Galderma Singapore Privat; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Galderma Singapore is seeking an experienced e‑commerce leader to drive double‑digit GMV growth across Shopee, TikTok Shop and Lazada for newly launched brands, bridging Brand, Commercial and Supply Chain to deliver best‑in‑class execution. You will own the annual business plan, optimize promotional investments, and lead JBPs with platform partners.

Lead content quality, transaction media, and performance reviews across markets.

Qualifications

• Bachelor’s degree in a relevant field and strong analytical capabilities.
• Experience in digital retail operations and e‑commerce across platforms.
• Ability to translate data into business decisions and insights.
• Cross‑functional collaboration with brand, commercial and supply chain.
• Knowledge of KPI tracking, ROAS/ROI, and platform analytics.

Responsibilities

• Strategy & P&L governance: define annual e‑commerce plan and manage ROAS/ROI.
• Platform growth: develop growth plans for Shopee, TikTok Shop and Lazada.
• Branded content & media: oversee SIS, PDPs, and branded content quality.
• Performance management: track KPIs and lead regular reviews with partners.

Skills

Stakeholder management

Entrepreneurial mindset

Consumer-centric thinking

Analytical skills

Marketing knowledge

Education

Bachelor's degree in Business, Marketing, Data Analytics, Economics, or related field

Tools

Power BI

SQL

Seller Center

Brand Portal

Job description

Whether it's the unique breadth of our integrated offering that covers Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology products; or our commitment to recognizing and rewarding people for the contribution they make - working here isn't like anywhere else. At Galderma, we actively give our teams reasons to believe in our ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Mission: Drive sustainable, double‑digit GMV growth across Shopee, TikTok Shop (TTS), and Lazada for newly launched brands by leading the Zone's e‑commerce strategy while enabling local agencies and enablers to deliver best‑in‑class execution. You will bridge Brand, Commercial, and Supply Chain functions to make Galderma the most visible and best‑converting skincare and baby brand across Singapore's digital shelves.

Core Responsibilities

1. Strategy & P&L Governance

   Define the annual e‑commerce business plan, identifying key growth levers (new platform launches and portfolio expansion). Co‑own and manage the e‑commerce P&L, optimizing transactional media and promotional investments (Retail Media, Search, Promotions) to maximize ROAS and ROI. Lead Joint Business Plans (JBPs) with Shopee, TikTok Shop, and Lazada. Set KPI targets and establish brand standards for agencies and enablers.

2. Platform Growth Strategy

   Develop platform‑specific growth strategies for Shopee, TikTok Shop, and Lazada based on platform dynamics and historical performance. Define GMV split and phasing in close collaboration with local markets. Build brand‑specific growth plans while maintaining global brand consistency. Design and execute promotional calendars, including exclusive bundles, sampling programs, and CRM‑driven loyalty initiatives.

3. Branded Content & Transaction Media

   Co‑own Store‑in‑Store (SIS), Product Detail Pages (PDPs), and branded content quality across all platforms, ensuring Perfect Store execution. Oversee transaction media execution and campaign performance together with country and brand teams.

4. Performance Management

   Track key KPIs including GMV, traffic, and conversion. Drive content strategy, including keywords, product narratives, assortment plans, and commission guidance. Manage trade spend productivity (ROI and GTN). Lead bi‑weekly and monthly performance reviews with agencies and enablers covering Platform building blocks, Branded content, Transaction media, Affiliate marketing, and Livestreaming.

Required Skills & Experience

• Technical Expertise

  Strong understanding of the e‑commerce ecosystem, particularly Shopee, TikTok Shop, and Lazada. Hands‑on experience with Seller Center, Brand Portal, and marketplace algorithms. Proficient in analytics tools such as Power BI and platform analytics. Good understanding of Retail Media (Shopee Ads, TikTok Shop Ads, AMS) and SEO/SEM principles.

• Leadership & Soft Skills

  Strong stakeholder management and influencing skills across internal and external partners. Entrepreneurial mindset with the ability to thrive in a fast‑paced, test‑and‑learn environment. Consumer‑centric thinking with a passion for beauty and digital commerce.

• Collaboration

  Ability to collaborate effectively with platform partners, local agencies, brand managers, supply chain teams, and regional stakeholders.

• Education

  Bachelor's degree in Business, Marketing, Data Analytics, Economics, or a related field.

• Analytical Skills

  Strong analytical skills with advanced Excel proficiency (SQL is a plus). Strong business storytelling and communication skills.

• Marketing Knowledge

  Good understanding of digital marketing KPIs and e‑commerce growth drivers.

• Experience

  Experience in digital retail operations and e‑commerce. Hands‑on experience managing marketplace and omni‑channel platforms. Strong data analysis capabilities with the ability to translate insights into business decisions. Experience using analytics tools to monitor online marketing performance and drive traffic growth. Proven ability to work cross‑functionally in a fast‑paced environment.

Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span the full spectrum of the fast‑growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ – the skin – meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives, we are advancing dermatology for every skin story.