E-commerce Operations Executive

SLEX INTEGRATED TRADE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A dynamic e-commerce company in Singapore is seeking an E-commerce Operations Executive to manage online store performance. The role includes overseeing daily operations, implementing sales strategies, and ensuring customer satisfaction across various platforms. Ideal candidates possess experience in e-commerce and strong communication skills. Knowledge of design tools like Photoshop or Canva is advantageous.

Qualifications

• Experience in e-commerce operations, online sales, or digital marketing.
• Ability to multitask, manage deadlines, and work in a fast-paced environment.
• Proficiency in English and Chinese is a plus.

Responsibilities

• Maintain and optimize product listings, pricing, and promotions across platforms.
• Track sales metrics and key performance indicators (KPIs) for improvement.
• Coordinate and implement online marketing campaigns and promotions.
• Monitor customer feedback and ensure prompt responses.
• Enhance product descriptions and keywords for visibility.
• Collaborate with marketing, product, and design teams.

Skills

E-commerce operations experience

Digital marketing

Communication skills

Customer-centric mindset

Multitasking

Tools

Photoshop

Canva

Job description

Job Overview

We are looking for a detail-oriented E-commerce Operations Executive to manage and optimize our online store performance. The ideal candidate will be responsible for overseeing daily operations, improving sales strategies, and ensuring a seamless customer experience across various e-commerce platforms.

Key Responsibilities

• Platform Management : Maintain and optimize product listings, pricing, and promotions across e-commerce platforms (e.g., Amazon, Shopify, Lazada, Tmall, etc.).
• Sales & Performance Analysis : Track sales metrics, conversion rates, and key performance indicators (KPIs) to identify opportunities for improvement.
• Campaign Execution : Coordinate and implement online marketing campaigns, discounts, and promotional activities to drive sales.
• Customer Experience : Monitor customer feedback, reviews, and inquiries, ensuring prompt responses and resolution of issues.
• Content Optimization : Enhance product descriptions, images, and keywords to improve search visibility and ranking.
• Collaboration : Work closely with marketing, product, and design teams to align e-commerce strategies with business goals.

Qualifications & Skills

• Experience in e-commerce operations, online sales, or digital marketing.
• Experience in design tools, like Photoshop or Canva
• Ability to multitask, manage deadlines, and work in a fast-paced environment.
• Excellent communication skills and a customer-centric mindset.
• Proficiency in English and Chinese is a plus (depending on market focus).