E-commerce Business Analyst

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

5G-Starlink Pte. is seeking an E-commerce Business Analyst to drive insights by connecting customer, sales, web analytics and logistics data to optimize omni-channel decisions.

In this full-time role based in Singapore, you will plan, forecast and follow up on selling in sales markets together with commercial leads, delivering actionable insights to drive profitable net sales and an improved customer experience.

Qualifications

• 2+ years of e-commerce experience preferred
• University degree in Business, Economics or Fashion
• Proven e-commerce knowledge
• Strong analytical skills that translate data into actionable insights

Responsibilities

• Drive net sales and day-to-day operations in e-com markets
• Understand sales situation through sales and customer behavior analysis
• Identify opportunities and threats based on sales/customer impact
• Deliver insights to sales and other stakeholders to optimize profitability
• Coordinate with regional teams to align with the regional strategy
• Drive commercial activations with a focus on cost and logistics considerations
• Set weekly/daily sales plans with the e-com sales market manager
• Provide analytical support to the team and improve operating templates

Skills

Analytical thinker

Sales oriented

Team collaboration

Strategic mindset

Fast learner

Education

Bachelor's degree

Tools

Google Analytics

Excel

PowerPoint

Job description

About the job E-commerce Business Analyst

Job Description

As an E-commerce Business Analyst, you will drive insights and connecting customer, sales, web analytics and logistics-data to optimize decisions. You work towards aligned and cross-functional goals, driving omni sales performance and customer centricity in all parts of your work. Maximizing OMNI profitable net sales, customer base, customer experience and day-to-day sales operations in your e-com markets. Planning, forecasting, and following up on selling in sales market together with commercial leads and sales market management.

Job responsibilities include but are not limited to:

• Drive net sales and day-to day operations and executions in your e-com markets
• Full understanding of your sales situation through sales and customer behavior analysis
• Identify opportunities and threats for your sales markets based on biggest sales/customer impact and drive towards the team
• Drive total conversion based on customer need and behavior to optimize daily/hourly profitable selling by delivering insights and suggestions to sales market team and other relevant stakeholders
• Follow up on total sales market reduction strategy based on the regional strategy to optimize profitable short and long-term selling and customer growth
• Drive selling with products and logistical capacity as key focus areas
• Follow up the final customer offer for the sales markets, apply learnings of coming actions
• Set sales plan together with E-com sales market manager on Sales, pcs/order and avg price on weekly and daily level
• Evaluate selling daily and hourly versus plans and deliver insights to relevant stakeholders (Commercial team, logistics, customer activation and regional merch)
• Evaluate and optimize commercial activations from a sales and profit perspective taking all costs into account including logistics reductions and other costs
• Drive new way of working within analytics in the sales and operations team connecting web, receipt, customer, and logistics data
• Provide analytical support to the full team to further develop its capabilities
• Create templates and tools to optimize daily operations in the team

Qualifications

Your skills and background:

• 2+ years of E-commerce experience is a merit
• University Degree, preferably in Business, Economics or Fashion
• Proven E-commerce knowledge
• Strong analytical profile which can transfer complex analysis into easily actionable insights to all relevant stakeholders
• Previous experience within web analytics is a merit as well as Google Analytics skills
• Sales driven and had a strong commercial awareness, salesmanship for day-to-day optimization of site and product performance
• Strong in driving results and constantly improving ways of working
• Strong results in HOW - a true ambassador of H&Ms values
• Very good skills in MS Office, especially in Excel and PowerPoint
• Able to work independently and be self-motivated while still working within a team environment and fostering a strong team collaboration
• Flexibility and adaptable to change, a strategic mindset
• IT System understanding and competence
• Experience within fast moving consumer goods is a merit
• Meriting with competence within omni ways of working

Additional Information

This is a full-time position based in Singapore. You will become a part of the E-commerce team and report directly to the Head of Ecommerce & Visual Merchandising Singapore, Malaysia, Philippines.