Dynamic Project Manager, BPO Operations (1-Year Contract)

Certis; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Certis Singapore is seeking a Project Manager - Manpower Projects (1 Year Contract) to lead the operational and financial performance of assigned projects in Singapore. You will monitor manpower costs, forecasting and resource utilization to ensure revenue, profitability and productivity targets are met.

The role requires 5–8 years of project/operations management experience in BPO, facilities or security services, with strong leadership, stakeholder management and change management skills.

Qualifications

• Bachelor's Degree in Business, Operations Management, Engineering, Project Management or equivalent.
• Minimum 5-8 years of relevant experience in project management, operations management, BPO, facilities management, security operations or service delivery environments.
• Minimum 1-2 years of experience leading operational teams.
• Proven track record in managing operational and financial performance, client relationships, business transformation initiatives and continuous improvement programs.
• PMP, PRINCE2, Lean Six Sigma or equivalent professional certifications will be an added advantage.
• Strong financial and commercial acumen with experience managing budgets, forecasting and project profitability.
• Strong stakeholder management and customer relationship management skills.
• Experience driving operational excellence, digital transformation and process improvement initiatives.
• Excellent leadership, communication, negotiation and team development capabilities.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint; experience with data analytics and reporting tools such as Power BI is advantageous.

Responsibilities

• Own the operational and financial performance of assigned projects, ensuring delivery against revenue, profitability and productivity targets.
• Monitor project financials including manpower costs, overtime, operational expenditure and resource utilization.
• Identify risks, opportunities and cost optimization initiatives to improve project margins.
• Support budgeting, forecasting and business planning exercises.
• Prepare monthly business performance reports and recommend corrective actions where required.
• Lead the day-to-day operations of assigned projects to consistently achieve contractual KPIs and service level agreements.
• Develop and implement operational strategies that improve productivity, quality and customer experience.
• Drive process improvement initiatives through Lean, Design Thinking or digitalization efforts.
• Ensure adequate manpower planning, rostering and resource deployment.
• Lead incident management, business continuity planning and operational recovery during crises.
• Serve as the primary operational partner to clients and key stakeholders.
• Build trusted relationships through regular business reviews, operational meetings and site engagements.
• Anticipate customer needs and proactively recommend service enhancements.
• Manage escalations professionally and ensure timely resolution.
• Support contract renewals, variation proposals and business expansion opportunities.
• Lead, coach and develop Project Managers, Assistant Project Managers, Executives and Supervisors.
• Build a strong succession pipeline by identifying and developing high-potential employees.
• Foster a culture of accountability, collaboration, innovation and continuous learning.
• Conduct performance reviews, coaching conversations and career development planning.
• Drive employee engagement, retention and recognition initiatives.
• Ensure compliance with contractual obligations, regulatory requirements and company policies.
• Oversee audit readiness and closure of audit findings.
• Monitor workplace safety, security and quality assurance standards.
• Ensure operational documentation, SOPs and work instructions remain current and effective.
• Drive continuous improvements in governance and risk management practices.

Skills

Leadership

Communication

Negotiation

Team development

Stakeholder management

Problem solving

Business acumen

Lean or process improvement

Education

Bachelor's Degree in Business/Operations/Engineering/Project Management

PMP / PRINCE2 / Lean Six Sigma certification

Tools

Power BI

Excel

PowerPoint

Job description

Certis Singapore is seeking a Project Manager - Manpower Projects (1 Year Contract) to lead the operational and financial performance of assigned projects in Singapore. You will monitor manpower costs, forecasting and resource utilization to ensure revenue, profitability and productivity targets are met.

The role requires 5–8 years of project/operations management experience in BPO, facilities or security services, with strong leadership, stakeholder management and change management skills.