Dynamic F&B Outlet Leader & Revenue Driver

KILLINEY 88 PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Mama Shelter Singapore is seeking an Outlet Manager to lead the restaurant, bar and rooftop pool operations, delivering lively, guest‑friendly service while driving revenue and profitability. The role blends hands‑on leadership with strategic oversight, ensuring standards, cost control and a consistent, playful guest experience.

You will own budgeting, forecasting and KPIs, optimise staffing and inventory, and collaborate across teams to create memorable F&B experiences that reflect the Mama

Qualifications

• Proven leadership in high-volume F&B outlets.
• Experience driving revenue, guest satisfaction and profitability.
• Strong understanding of budgeting and forecasting.
• Hands-on leadership from the floor during peak periods.

Responsibilities

• Lead daily restaurant, bar and rooftop pool operations, ensuring smooth and efficient service.
• Maintain high standards of service, cleanliness, presentation and operational readiness.
• Remain visible and hands-on during peak periods, supporting the team and engaging with guests.
• Ensure the overall experience reflects Mama's lively, social, approachable and playful personality.
• Use guest feedback and business trends to continuously improve service and the F&B experience.
• Take ownership of outlet revenue, profitability and overall commercial performance.
• Drive sales, covers and average spend against budget and forecast.
• Grow revenue through upselling, promotions, events, group bookings and F&B activations.
• Monitor KPIs and take corrective action where required.
• Work with Culinary, Sales & Marketing and Events to maximise revenue opportunities.
• Manage outlet P&L, payroll, operating expenses, F&B costs, wastage and margins.
• Optimise manpower, scheduling and productivity according to business levels.
• Manage inventory, purchasing, stock control and operational supplies.
• Support budgeting and forecasting and identify opportunities to improve profitability.
• Analyse actual performance against budget and forecast, highlighting variances and corrective actions.
• Manage daily POS operations, billing controls, discounts, voids, refunds and revenue reconciliation.
• Review sales and POS reports, investigate discrepancies and ensure accurate cash and revenue controls.
• Prepare performance reports covering revenue, covers, average spend, costs, labour and KPIs.
• Provide accurate P&L analysis, forecasts and performance updates for GM, Management and Owners.
• Recruit, lead, coach and develop FOH and Bar teams, including the Assistant Outlet Manager.
• Build a positive, energetic and accountable team culture that reflects Mama Shelter.
• Manage manpower planning, scheduling, appraisals, performance and development.
• Develop the team's commercial awareness, including upselling, average spend and cost consciousness.
• Lead by example through strong floor presence, teamwork and genuine hospitality.
• Support the General Manager in achieving F&B business objectives, financial targets and operational priorities.
• Collaborate with Culinary, Finance, People & Culture, Purchasing, Sales & Marketing and Events.
• Ensure compliance with Mama Shelter/Accor service, grooming, hygiene, safety and operational standards.
• Take ownership of operational challenges and act quickly to protect guest satisfaction, team performance and profitability.

Skills

Leadership

Revenue management

P&L management

Team development

Forecasting

Guest service

Cross-department collaboration

Operational excellence

Floor leadership

Oracle MICROS Simphony POS

Tools

Oracle MICROS Simphony POS

Job description

Mama Shelter Singapore is seeking an Outlet Manager to lead the restaurant, bar and rooftop pool operations, delivering lively, guest‑friendly service while driving revenue and profitability. The role blends hands‑on leadership with strategic oversight, ensuring standards, cost control and a consistent, playful guest experience.

You will own budgeting, forecasting and KPIs, optimise staffing and inventory, and collaborate across teams to create memorable F&B experiences that reflect the Mama