Donor Relation Representative

Muslim Missionary Society, Singapore, The; Singapore; On-site; SGD 33,480 - 66,960; Full time

Benefits offered by this job

Comprehensive Medical & Leave Benefit

Supportive work environment

Training & Development opportunities

Opportunities across multi-verticals

Noble organization with heritage in社区?

Job summary

Jamiyah Singapore invites a Donor Relations Officer to be the main contact for individual donors, manage inquiries, and support donor stewardship programs. You will maintain CRM records, generate reports, and assist in donor communications and events.

Requirements include a minimum GCE A'Level or Diploma, at least 2 years in customer service or fundraising, excellent written and spoken English, and the ability to work evenings or weekends for events.

Qualifications

• Excellent written and verbal communication skills.
• Experience in fundraising or donor stewardship.
• Ability to maintain accurate donor records and data privacy.

Responsibilities

• Serve as the main contact for individual donors and respond to inquiries.
• Coordinate donor stewardship activities and updates.
• Maintain donor records in the CRM with data privacy.
• Support GIRO, Zakat, and other giving programmes.
• Assist in donor communications materials and mailings.
• Generate donor reports and analytics for decision making.
• Support donor events and volunteer engagement.
• Ensure compliance with Jamiyah policies.
• Participate in major fundraising events.
• Perform other donor-related duties as assigned.

Skills

Communication skills

Donor stewardship

Customer service

Teamwork

Education

GCE A' Level or Diploma in Communications/Nonprofit Management

Tools

CRM / Donor management platforms

MS Office

Job description

Location: Geylang, East, Singapore
Job Type: Monday to Friday, At Saturday

Be a Vital Part of Our Support Team at Jamiyah Singapore. Join Our Mission to serve the community, grounded in values and compassion.

Why Join Jamiyah Singapore?

Purpose with Impact: Be part of a team that directly supports the community.

Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values.

Duties & Responsibilities

• Serve as the main point of contact for individual donors and provide timely, professional responses to inquiries.
• Coordinate and execute donor stewardship activities, including thank‑you calls, letters, and updates on impact.
• Maintain accurate and updated donor records in the CRM database, ensuring data privacy and integrity.
• Collaborate with fundraising team members to support GIRO, Zakat, and other individual giving programmes.
• Assist in the preparation and delivery of donor communication materials such as newsletters, annual updates, eDMs, and acknowledgement letters.
• Monitor donor engagement patterns and suggest strategies for renewal, reactivation, and upgrade of giving.
• Coordinate logistics for donor appreciation events, recognition activities, and public engagement campaigns.
• Generate reports and donor analytics to support decision‑making by the fundraising team.
• Assist in volunteer engagement efforts as they relate to donor events and outreach campaigns.
• Ensure compliance with Jamiyah's fundraising, communication, and data protection policies.
• Participate in major fundraising events such as Flag Day, Charity Gala, or community engagement drives.
• Perform other donor‑related or fundraising duties as assigned by the supervisor or management.

Requirements

• Minimum GCE 'A' Level or Diploma in Communications, Nonprofit Management, Business, or related field.
• At least 2 years of experience in customer service, fundraising, donor stewardship, or stakeholder engagement.
• Excellent written and verbal communication skills, including the ability to draft professional correspondences.
• Strong interpersonal skills with the ability to build rapport and empathy with diverse stakeholders.
• Proficient in Microsoft Office Suite and CRM/donor management platforms (training provided if necessary).
• Organized, detail‑oriented, and able to manage multiple priorities efficiently.
• Able to work collaboratively in a team and independently in a donor‑facing role.
• Willingness to work occasional evenings and weekends for events or campaigns.
• Passion for social causes and alignment with Jamiyah Singapore's vision and mission.
• Excellent presentation, proposal writing, and negotiation skills.
• Able to represent Jamiyah professionally in internal and external settings.
• Willingness to attend events outside of regular working hours as needed.

Benefits

• Comprehensive Medical & Leave Benefit.
• Supportive and conducive work environment.
• Training & Development opportunities.
• Unlimited opportunities to develop and harness your skills across multi‑verticals.
• Being part of a noble organization with a strong heritage in community care.