Director, Security Operations - APAC

EdgeConneX; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

EdgeConneX is seeking a strategic Director of Security Operations for APAC to protect data center facilities and support global security standards.

You will lead a regional team, manage the guard contract, handle incident response, and drive audits and compliance across multiple countries in Asia-Pacific.

Qualifications

• Bachelor’s degree or equivalent practical experience required.
• CPP or PSP certification highly desirable.
• Minimum 10 years in physical or corporate security; 5+ years leading multi-site programs.

Responsibilities

• Lead the APAC security operations team and direct the contracted guard force across the region.
• Own regional incident response, including customer notification, escalation, and law enforcement engagement.
• Own the full lifecycle of security vendor contracts from scope through renewal and performance review.
• Direct site investigations and support broader investigations led by other functions.
• Support emergency response planning, drills, and activation at sites across the region.
• Liaise with customer security teams and regional leadership on escalations and security audits.

Skills

Leadership

Security operations

Vendor management

Incident response

Audit & compliance

Communication

English proficiency

APAC region know-how

Education

Bachelor’s degree or equivalent

CPP or PSP certification

Tools

S2

ExacqVision

Genetec

Job description

The Director, Security Operations, APAC leads the protection of EdgeConneX data centers across the Asia-Pacific region and supports global security standardization. The role is accountable for the continuous operation of physical and electronic security at every facility in the region, for the performance of the contracted guard force, and for the regional security team. This is a customer-facing position at sites operated for major cloud and enterprise customers, and it is expected to uphold the standard of EdgeConneX excellence.

Primary Responsibilities

• Lead the APAC security operations team and direct the contracted guard force across the region.
• Hold accountability for physical and electronic security across all APAC facilities, including access control, video surveillance, intrusion detection, and alarm response.
• Own the full lifecycle of security vendor contracts, including scope development, tender, statement of work drafting, renewal, and post-award performance review.
• Own regional incident response, including customer notification, internal escalation, and law enforcement engagement.
• Direct local investigations into security incidents and support broader investigations led by other functions.
• Support emergency response planning, drills, and activation at sites across the region.
• Serve as the accountable regional authority for customer security escalations and as liaison to customer security teams.
• Hold each site in compliance with customer-contracted security specifications, and support customer, third-party, and certification audits relating to EdgeConneX security.
• Own the regional physical security operating expense budget, including monthly variance reporting.
• Conduct and oversee site security audits and field audits of security personnel.
• Define, write, and support the rollout, implementation, and adherence to EdgeConneX operational security standards across the region.
• Maintain alignment between regional operations, the Global Security Operations Center, and the global security standards program.
• Report regional security performance, risks, and recommendations to leadership.
• Work closely with regional operations teams to deliver the security element of a world-class data center experience for customers.

Knowledge, Skills & Abilities

• Hands-on experience with enterprise access control and video management platforms is required; experience with S2, ExacqVision, and Genetec is preferred.
• Strong communications, both written and verbal, in leading teams and coordinating with peers and other disciplines on driving projects and issues to closure.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes and quality of deliverables.
• Strong and effective collaborator across disciplines and peer groups, able to cover the full range of tasks required to get a job done.
• Strong attention to detail.
• Proficiency with computer systems related to security and reporting.
• Business fluency in English is required. Working proficiency in Bahasa Indonesia, Bahasa Malaysia, or Japanese is an advantage.

Experience / Education

• Minimum 10 years in physical or corporate security, including at least 5 years leading a team or a multi-site security program.
• Experience managing security programs in a corporate, data center, law enforcement, government, or contracted security services provider environment.
• Site security audit and project management experience.
• Multi-country experience across Asia-Pacific, with working knowledge of private security licensing and jurisdictional security requirements in the markets in scope.
• Experience with third-party contracts and statements of work related to physical security and manned guarding.
• Experience providing risk and threat assessments at the strategic and tactical level, demonstrating critical thinking and exceptional judgment in information analysis and problem-solving.
• Ability to apply security knowledge to third-party certifications such as PCI/DSS, SOC 2, and ISO 27001.
• Experience in the data center industry.
• Working understanding of the interface between physical security and information security, including identity and access management integration.
• Bachelor's degree or equivalent practical experience.
• Industry security certification such as CPP or PSP is highly desirable

EdgeConneX believes diversity - of thought, backgrounds and experiences - affects all that we do, from our employees to the solutions we deliver. Our goal is to create an environment in which inclusion through diversity helps deepen the lives and work experience of our employees, enhances our innovation and creativity, and enriches our involvement in our communities. EdgeConneX is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or ancestry, physical or mental disability, as well as any other category protected by applicable federal, state, or local laws.

EdgeConneX offers a competitive benefits package.

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