Director of Service Innovation & Digital Technology

Cytiva; Singapore; On-site; SGD 200,000 - 280,000; Full time

Job summary

Cytiva is seeking a Director of Service Innovation & Digital Technology to lead global service platforms and digital technology integration across Cytiva equipment. You will collaborate with service engineers, regional leaders, and product managers to design scalable service solutions that speed maintenance and reduce costs.

In this leadership role you will establish design standards, libraries, and templates for service-centric design, and drive DFS vision with HW R&D, SW, and product teams.

Qualifications

• Masters degree in engineering or equivalent required.
• Significant years of working experience in engineering leadership.
• Experience in biopharma/medical devices/pharma preferred.
• Travel 2540% of the time.

Responsibilities

• Establish a continuous feedback loop with field service teams, leaders and product managers to champion service innovation and digital tech.
• Drive development of design standards, SW/HW libraries and templates for easy, fast and low-cost service.
• Develop DFS vision and roadmap; coordinate with HW Rd, SW, Automation, and Product Management to prioritize service design in NPI.
• Oversee Digital Technology Operations; create vendor standards, documentation library, and connectivity across Cytiva instruments.
• Drive Digital Technology capabilities across Cytiva Equipment Services including Connectivity, AI, and data enablement.
• Advance remote service operations: integrate remote workflow tools and ensure connectivity uptime.
• Define and monitor KPIs to measure impact on Cytiva value drivers and CTQs.

Education

Masters degree in engineering or equivalent

Job description

Cytiva is seeking a Director of Service Innovation & Digital Technology to lead global service platforms and digital technology integration across Cytiva equipment. You will collaborate with service engineers, regional leaders, and product managers to design scalable service solutions that speed maintenance and reduce costs.

In this leadership role you will establish design standards, libraries, and templates for service-centric design, and drive DFS vision with HW R&D, SW, and product teams.