Director, IT Business Partner

charterhouse pte. ltd.; Singapore; On-site; SGD 360,000 - 480,000; Full time

Job summary

Charterhouse Pte. Ltd. represents a leading Singapore retailer seeking a senior technology leader to shape the technology roadmap for merchandising and supply chain operations.

You will partner with business leaders to drive transformation, delivering measurable outcomes and ensuring system stability, security, and scalability across omnichannel platforms.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or related field. A master's or MBA would be advantageous.
• Minimum 15 years of technology experience, including at least 5 years in a technology leadership capacity.
• Strong domain expertise in merchandising and supply chain technology, including pricing, promotions, assortment, sourcing, inventory, warehousing, transportation and fulfilment.
• Proven hands-on experience implementing and managing WMS, TMS, inventory management platforms and warehouse automation technologies.
• Deep understanding of omnichannel retail operations, including brick-and-mortar stores, e-commerce order management, inventory allocation, last-mile delivery and returns.

Responsibilities

• Develop and execute the technology roadmap for merchandising and supply chain operations.
• Oversee technology platforms supporting assortment planning, pricing, promotions, sourcing, supplier management, space planning and product data management.
• Lead the strategy, implementation and optimisation of warehouse management (WMS), transportation management (TMS), inventory management and e-commerce fulfilment platforms.
• Identify and scale high-impact AI and advanced analytics solutions across demand forecasting, replenishment, pricing, assortment optimisation and supply chain planning.
• Lead complex, enterprise-wide technology transformation programmes, ensuring delivery against timelines, budgets and quality standards.
• Provide technical direction across systems architecture, integration and platform modernisation while ensuring stability, security and business continuity.
• Partner with commercial, operations, e-commerce and technology stakeholders to drive alignment and adoption of new solutions.
• Oversee technology investments, programme prioritisation and strategic technology partners with governance and delivery discipline.
• Build and inspire a high-performing technology organisation, fostering collaboration and continuous improvement.

Skills

Technology leadership

Stakeholder engagement

Cross-functional leadership

Strategy & roadmapping

AI & data analytics

Enterprise architecture

Program governance

Vendor management

People leadership

Education

Bachelor's degree in CS/IS/Engineering

Master's degree or MBA advantageous

Tools

WMS

TMS

Warehouse automation

Data platforms

Job description

Our client is one of Singapore’s leading retailers, with an extensive nationwide presence and a strong focus on delivering convenient, value-driven shopping experiences. With an integrated retail ecosystem spanning physical stores, e-commerce and supply chain operations, the organisation continues to invest in technology, digital transformation and innovation to enhance operational efficiency and customer experience.

RESPONSIBILITIES:

• Technology Strategy & Business Partnership: Develop and execute the technology roadmap for merchandising and supply chain operations, aligning technology investments with business priorities and transformation objectives.
• Merchandising Technology: Oversee technology platforms supporting assortment planning, pricing, promotions, sourcing, supplier management, space planning and product data management.
• Supply Chain & Fulfilment Technology: Lead the strategy, implementation and optimisation of warehouse management (WMS), transportation management (TMS), inventory management and e-commerce fulfilment platforms.
• AI & Data Innovation: Identify and scale high-impact AI and advanced analytics solutions across demand forecasting, replenishment, pricing, assortment optimisation and supply chain planning.
• Transformation & Programme Delivery: Lead complex, enterprise-wide technology transformation programmes, ensuring delivery against agreed timelines, budgets, quality standards and business outcomes.
• Technology Architecture & Operational Excellence: Provide technical direction across systems architecture, integration and platform modernisation while ensuring system stability, security, scalability and business continuity.
• Change Management & Stakeholder Engagement: Partner with commercial, operations, e-commerce and technology stakeholders to drive organisational alignment, process improvements and successful adoption of new solutions.
• Portfolio & Vendor Management: Oversee technology investments, programme prioritisation and strategic technology partners, ensuring effective resource allocation, commercial value and delivery accountability.
• People Leadership: Build, develop and inspire a high-performing technology organisation, fostering collaboration, innovation, ownership and continuous improvement.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related discipline. A master's degree or MBA would be advantageous.
• Minimum 15 years of technology experience, including at least 5 years in a technology leadership capacity, spanning technology strategy, programme delivery, engineering and platform operations.
• Strong domain expertise in merchandising and supply chain technology, including pricing, promotions, assortment, sourcing, inventory, warehousing, transportation and fulfilment.
• Proven hands-on experience implementing and managing WMS, TMS, inventory management platforms and warehouse automation technologies, ideally within high-volume retail, grocery or e-commerce environments.
• Deep understanding of omnichannel retail operations, including brick-and-mortar stores, e-commerce order management, inventory allocation, last-mile delivery and returns.
• Demonstrated success in leading large-scale, complex, multi-vendor technology transformation programmes, with strong governance and delivery discipline.
• Strong technical foundation in enterprise architecture, systems integration, data platforms, application lifecycle management and modern engineering practices.
• Practical experience applying AI, advanced analytics and automation to deliver measurable business improvements beyond pilot initiatives.
• Proven ability to lead cross-functional teams, manage strategic vendors and offshore partners, and drive organisational change across complex stakeholder environments.
• A strategic yet hands-on leader with strong commercial acumen, excellent communication skills, a growth mindset and the ability to influence senior stakeholders while maintaining clear accountability for results.

EA License no.: 16S8066 I Reg. No.: R1104024