Director, Innovation & Customer Solutions

MasterCard Worldwide; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading global payments company is looking for a Director of Innovation & Customer Solutions in Singapore. This role emphasizes driving innovation and collaborative efforts across various teams and stakeholders. The ideal candidate will possess strong strategic thinking and creativity, alongside exceptional communication skills to engage internally and externally. Responsibilities include crafting compelling narratives about new technologies and market trends, and positioning the company as a thought leader in the payments space. Experience in payments and financial services is crucial.

Qualifications

• Ability to connect the dots within the payments ecosystem.
• Experience in marketing, communications, and corporate innovation.
• Strong oral and written communication skills.

Responsibilities

• Develop bundled consumer-oriented pitches for Mastercard's Foundry team.
• Collaborate with other teams to create innovation narratives.
• Identify external opportunities for customer engagement.

Skills

Strategic mindset

Excellent storytelling

Interpersonal skills

Creative problem-solving

Ability to thrive under pressure

Education

Strong understanding of payments and financial services

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Innovation & Customer Solutions

Mastercard's Foundry team is part of the Global Services organization, focused on bringing the best and most relevant technologies, solutions, and innovations to our customers across the region. Our proven digital and innovation capabilities enable us to generate new breakthrough success for our customers by combining a variety of capabilities and fast‑tracking the in‑market deployment of these solutions.

The primary remit for the Director, Mastercard Foundry Asia Pacific is to drive the development of Mastercard's holistic, cross‑functional product and innovation narrative that uniquely positions Mastercard as the innovative thought leader.

Role

In this role, your day‑to‑day responsibilities will include developing bundled consumer or stakeholder oriented pitches for Mastercard's Foundry team in Asia Pacific and establishing Mastercard's unique point of view on how emerging technologies like AI, Quantum, IoT, etc. will help solve the most pressing problems our customers face today:

• You will partner internally across product groups within Mastercard Asia Pacific from Core payments to Services to Commercial & New Payment Flows and bring a consultative approach incorporating voice of the consumers and business acumen to explore, identify and define value propositions that best position Mastercard's brand promise and capture areas of potential growth.
• You will work collaboratively with other subject matter experts, e.g. Sales, Marketing & communication teams, and be responsible for executing the creation of sales and innovation narratives, implementation guides and playbooks to amplify the product & innovation capabilities for Mastercard to external and internal stakeholders.
• You will bring the "outside‑in" and identify external opportunities to move faster, explore with emerging technologies and capabilities for customer engagement.
• You will differentiate Mastercard with our customers through innovation forums and events, leadership meetings, Experience Centers and media.
• You will amplify thought leadership internally and externally and represent Mastercard externally as a thought leader on relevant emerging tech and trends at customer events.
• You will work with cross‑functional teams to create engaging and innovative product demo experiences for industry conferences.
• You will identify and activate opportunities for enterprise capabilities to support regional initiatives.
• You will manage internal events and communications that engage all employees in the region (beyond just regional hubs) to embed a culture of innovation across Mastercard.

Tasks for this individual contributor role include:

• Crafting thought leadership position papers for target audiences around identified customer problem statements.
• Providing creative thinking, foresight, and planning for product & solution launches, events, and initiatives.
• Defining bundled consumer or stakeholder‑oriented pitches in B2B, B2C, and B2G payments and commerce that will impact our existing and new customer segments.
• Creating new sales collateral/narratives, and combined implementation and user guides.
• Identifying & unlocking distribution channels, influencers, and other internal stakeholders to amplify messaging.
• Building collaborative partnerships to support the development of solutions.

All About You

The right person for this position is comfortable with defining and identifying new areas or opportunities for growth and challenging the organization to optimize Mastercard's external impact with customers. You will demonstrate a high level of creativity and problem‑solving, curiosity, ability to thrive under pressure, a focus on execution, details and organization, and have the ability to operate globally and locally. All candidates must have a strong understanding of payments and financial services as well as excellent oral and written communication skills.

Qualified individuals will be able to identify with the following:

• I am a strategic doer, unafraid to roll up sleeves and get things done.
• I have the ability to connect the dots, strong strategic mindset, and an excellent understanding of the payments and financial services ecosystem.
• I have excellent storytelling, oral, and writing skills.
• I demonstrate strong interpersonal, collaboration skills and ability to impact and influence large groups.
• I have the ability to manage cross‑functional teams/projects as appropriate.
• I am self‑motivated with a track record of delivering success while operating within a fast‑paced, team environment.
• I have experience in a broad range of disciplines, ideally including marketing, communications, corporate innovation, startups, emerging technologies, payments products, and strategy.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.