Digital Business & Technology Supervisor - Solutions

AMG-ASIA PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

AMG-ASIA PTE. LTD. in Singapore is seeking a Digital Business & Technology Supervisor - Solutions to lead the day-to-day delivery and continuous improvement of AMG's business solutions, including Oracle NetSuite, PTC FlexPLM and Power BI.

This on-site role reports to the Director of Digital Business & Technology and ensures reliable delivery across ERP, PLM and BI applications. The role requires coordinating with stakeholders, managing demand and prioritising work, and guiding a Solutions team

Job description

ABOUT AMG

AMG-ASIA PTE. LTD. is a leader in footwear manufacturing, offering an integrated approach to supply chain management for premium brands. With expertise spanning from product design to quality control, AMG-ASIA enables clients to focus on growth while we manage the complex world of footwear production. Our mission is to drive efficiency, innovation, and quality at every stage of the footwear manufacturing process.

THE ROLE

AMG is seeking a Digital Business & Technology Supervisor - Solutions to lead the day-to-day delivery and continuous improvement of AMG's business solutions, including Oracle NetSuite (ERP), PTC FlexPLM (PLM), Power BI and related business applications and integrations.

This is a full-time, on-site role based in Singapore, reporting directly to the Director of Digital Business & Technology.

The role is responsible for supervising Solutions team members, managing business demand and priorities, and ensuring reliable delivery, governance and continuous improvement of AMG's business solutions.

The Supervisor will work across DBT, business stakeholders and external technology partners to ensure business requirements are understood, solutions are appropriately delivered, issues are brought to closure, and people, processes, data and technology remain aligned with AMG's business needs.

KEY RESPONSIBILITIES

Team Leadership and Supervision

• Supervise and coordinate Solutions team members across ERP, PLM, BI and related business applications.
• Establish clear ownership, priorities and expected outcomes for operational activities, incidents, requests, changes and projects.
• Allocate work and balance team capacity across operational and project demands.
• Coach and develop team members according to their roles, capabilities and development needs.
• Provide regular performance feedback and support capability development and progression.
• Ensure appropriate communication, documentation, knowledge sharing and follow-through across the Solutions team.
• Build team capability while reducing dependency on individual knowledge and single points of failure.

Solutions Operations and Delivery

• Oversee the day-to-day operation and support of Oracle NetSuite, PTC FlexPLM, Power BI and related business applications and integrations.
• Ensure incidents, requests, data issues and workflow disruptions are appropriately assigned, investigated, communicated and brought to closure.
• Act as the management escalation point for significant or recurring business-system issues.
• Engage appropriate specialists and external technology partners when deeper functional or technical expertise is required.
• Monitor operational performance, recurring issues and business impact across the Solutions portfolio.
• Ensure appropriate operational documentation, support knowledge and continuity arrangements are maintained.

Business Partnership and Demand Management

• Work with Customer Service and Operations, Finance, Product Development, Materials, QA/QC and other business teams to understand business needs, issues and improvement opportunities.
• Ensure business requirements are identified, understood, consolidated and communicated before solutions or changes are progressed.
• Assess and prioritize business demand based on business value, urgency, risk, dependencies and available capacity.
• Ensure system and process changes address the underlying business requirement rather than isolated symptoms.
• Maintain clear communication with stakeholders regarding priorities, decisions, progress, risks and expected outcomes.
• Support user adoption through communication, training coordination and business engagement.

Change, Projects and Solution Governance

• Oversee Solutions change requests and projects from requirements through assessment, testing, implementation and stabilization.
• Ensure business requirements, scope, ownership, impacts and expected outcomes are clearly defined.
• Coordinate internal resources, business stakeholders and external technology partners for solution delivery.
• Ensure appropriate testing, user acceptance testing, approvals, implementation planning and post-implementation validation are completed.
• Review cross-system impacts and dependencies across ERP, PLM, BI and related business applications.
• Escalate significant scope, resource, risk or business-priority decisions to the Director of DBT when required.

Data Governance, Risk and Compliance

• Ensure appropriate data ownership, accuracy, approval and governance controls are maintained across business solutions.
• Ensure system usage and changes comply with established governance, security, audit and business-control requirements.
• Monitor recurring data, process and system-control issues and ensure corrective actions are established.
• Support segregation of duties, access control and other relevant application-control requirements.
• Ensure appropriate