Desktop Operations Engineer

WECHAIN FINTECH PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A financial technology company in Singapore is seeking an experienced IT Support Specialist to manage desktop operations and provide technical support. The ideal candidate will have a Bachelor’s degree in IT, fluency in both Chinese and English, and 3-5 years of experience in desktop support and security management. Benefits include up to 20 days of annual leave, flexible working hours, and an attractive annual variable bonus.

Benefits

Up to 20 days Annual Leave

Flexible Working Hours

Group Insurance

Attractive Annual Variable Bonus

Qualifications

• 3-5 years experience in desktop support and security management.
• Remote support services experience is required.
• Familiar with common network equipment.

Responsibilities

• Responsible for desktop operation and maintenance.
• Participate in the implementation and management of office networks.
• Provide onsite support for end-users.

Skills

Desktop support

Security management

Network troubleshooting

Fluent in Chinese and English

Project management

Education

Bachelor Degree in IT studies

Tools

Google Suite

Mac/Windows systems

Job description

Responsibilities

• Responsible for desktop operation and maintenance, terminal management, office network and application platform implementation and operation and maintenance support, and employee IT service support, etc.
• Participate in the implementation and management of terminals, office networks, office application platforms and security projects
• Become a member of an international team and have the opportunity to learn and practice the cutting-edge technology and research and development phase
• Familiar with common network equipment (switches, routers, firewalls, etc.) operation, operation and maintenance and troubleshooting
• Have terminal security and network security product implementation and operation and maintenance experience
• Reporting to the regional IT team leader
• Onsite support end-users IT related services
Travel to support other offices

Requirements

• Bachelor Degree in IT studies and equivalent
• Fluent in speaking/writing in Chinese (to liaise with chinese speaking counterparts) and English
• Minimally with at least 3-5 years experience in desktop support and security management in both MAC and Windows environment
• Familiar with Mac/Windows laptop operation and maintenance
• Familiar with Google Suite and various common office application system operation and maintenance
• Have certain project implementation and management experience
• Have ITIL and IT service process construction and implementation experience
• Possess good learning ability, communication ability and problem-solving ability
• Remote support services experience is required
• Must be able to multitasks and working in the fast-paced environment

Benefits

• Up to 20 days Annual Leave
• Festive Gifts
• Flexible Working Hours
• Overtime Meal and Transport Benefits
• Employee Growth Funding
• Group Insurance
• Regular Employee Bonding Events
• Attractive Annual Variable Bonus

Culture

• We foster our core values through active listening, caring, and supporting continuous improvement for all our staff members
• Experience the energetic working environment with multicultural staff members with varied skills and experiences