Deputy Director, Advisory Services

Lifelong Learning SG; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Lifelong Learning SG in Singapore seeks an experienced leader to head Advisory Services, overseeing the Careers & Skills for Community (CSC) and Careers & Skills Advisory (CSA) programmes. You will shape service strategies, drive performance and ensure high-quality client outcomes across multiple teams.

You will renew and fund programmes, manage budgets, and align with stakeholders including SWDA and community partners, while mentoring programme managers and ensuring rigorous data governance and

Qualifications

• Demonstrated ability to lead large advisory programmes.
• Strong analytical and reporting skills.
• Excellent English communication and writing abilities.

Responsibilities

• Lead and oversee Advisory Services for CSC and CSA.
• Develop strategies, workplans and priorities aligned with programme objectives.
• Renew programmes, manage funding inputs and engage with SWDA and partners.
• Oversee delivery across HQ and five CDC teams, set roles, SOPs and service standards.
• Lead programme managers, oversee recruitment, deployment and performance management.
• Ensure data governance, dashboards and insights drive improvements.
• Collaborate with PA, CDCs, ServiceSG and providers to strengthen referrals.

Skills

Stakeholder management

Strategic thinking

Leadership

Project management

Communication

Education

Tertiary qualifications

Job description

Lead and oversee the Advisory Services function, managing two key advisory programmes, i.e. Careers & Skills for Community (CSC) and Careers & Skills Advisory (CSA). Key responsibilities include:

• Develop advisory strategies, workplans and service priorities aligned with programme objectives and workforce needs, connecting workshops, outreach and one-to-one advisory into coherent service pathways.
• Lead programme renewal and funding inputs, working with management and Skills & Workforce Development Agency (SWDA) on service scope, performance evidence, manpower and operating requirements, contractual deliverables and implementation arrangements.
• Oversee delivery across HQ and the five Community Development Council (CDC) teams, establishing clear roles, SOPs and service standards; monitor programme KPIs, quality and client feedback, and guide corrective actions to address performance gaps.
• Lead and develop programme managers and team leads; oversee recruitment, manpower planning, deployment and performance management, while supporting staff morale, development and continuity during change.
• Drive alignment with SWDA on CSA integration and Tiered Advisory 2.0, including service scope, client journeys, consultation standards, referrals, case documentation and follow-up arrangements.
• Steer AI and Career Health workshop content and capability development, including content governance, train-the-trainer pathways, coaching and facilitator readiness.
• Guide the development and evaluation of Job Discovery workshops, using labour-market intelligence, JobsNearby supply data and participant insights to inform content and target segments.
• Strengthen data governance, reporting and analytics across CSC and CSA; ensure consistent definitions and reliable dashboards, and translate insights into improvements in outreach, delivery and resource allocation.
• Drive collaboration with PA, CDCs, ServiceSG, training providers and community partners to strengthen district engagement, workshop participation and appropriate referrals to advisory services.
• Oversee CSC programme budget and expenditure management, ensuring compliance with funding conditions, organisational requirements and delegated approval limits.
• Lead operational readiness for programme transitions and digital platform changes, including CareersHorizon and CC4.0 where applicable; coordinate business requirements, testing, data validation, training and service continuity with SWDA/system owners.
• Represent the department in management and stakeholder discussions; prepare papers, presentations and recommendations, communicate changes, and raise policy, funding and operational risks for timely resolution.

Requirements

• Tertiary qualifications
• At least 12 years of work experience in the public sector or similar with experience in areas such as planning, strategy formulation, partnership and stakeholder engagement and business.
• Strong command of spoken and written English
• Strong in critical thinking, problem solving and stakeholder management
• Proactive and driven
• Adaptable and resilient to change
• Able to manage and operate strategically (big picture), yet meticulous and thorough
• Able to collaborate well and work effectively within and across teams
• Proven team leadership – able to motivate, nurture and guide team members to perform to the best of their abilities

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Please note that only shortlisted candidates will be notified.