Dealer

Marina Bay Sands Pte Ltd; Singapore; Presencial; SGD 29 000 - 42 000; Tempo integral

Resumo da oferta

Marina Bay Sands Pte Ltd in Singapore seeks a Casino Dealer to manage dealing of assigned games and deliver exceptional guest service. You will greet guests, follow Sands rules, and ensure accurate payouts while maintaining game integrity.

During training you’ll assist other departments at the casino, help manage queues at the entrance, and respond to guests’ inquiries. Strong math, teamwork and communication are essential.

Qualificações

• Secondary School education preferred.
• Strong numerical ability for calculating winners/losers and payouts.
• Excellent customer service and communication skills.
• Team player with ability to work any day or shift.
• Proficiency in basic computer applications.

Responsabilidades

• Deal games and provide excellent and friendly service to every guest.
• Deal assigned games and assist the Pit Supervisor in tracking play and observation.
• Greet and acknowledge casino customers and provide friendly service.
• Converse in English with customers at the table area.
• Adhere to Sands rules and procedures and stay updated on changes.
• Protect game integrity by observing and reporting suspicious activities.
• Demonstrate basic chip work, float management, card placement, and payouts.
• Keep player information confidential.
• During training, assist other departments with non-SEL marketing functions and guest handling at casino entrances.
• Attend to guests at the casino entrances before security checks and manage queues.
• Provide assistance to guests at levy kiosks.
• Report suspicious activities to Security.

Conhecimentos

Customer relations

Interpersonal skills

Independent

Responsible

Formação académica

Secondary School

Ferramentas

Microsoft Suite

Descrição da oferta de emprego

Job Description

• Deal games and provide excellent and friendly service to every guest, to help instill the perception in the minds of all guests and the public, that Sands is an establishment which exudes the highest standards of gaming entertainment in the world
• Deal assigned games and assist the Pit Supervisor in tracking play and game observation
• Greet and acknowledge casino customers and provide friendly, excellent service to every guest
• Converse on a professional level in English with customers who approach the table area
• Deal assigned games according to Sands rules & procedures. Remain updated with changes as they occur
• Protect the integrity of games through observation and report any suspicious activities
• Demonstrate good chip work, float management, card placement, accurate payouts and other relevant dealing skills
• Keep all information on player identities and gaming actions as confidential
• During training period, assist other departments in non-SEL related marketing functions such as registration, handling patron’s enquiries and ushering duties
• During training period, attend to guests upon their arrival at the Casino Entrances before the Security checks, handling their inquiries, managing the queues by directing the guests to the different designated queues, interacting with the guests during the wait to enhance the guest experience at the Casino Entrance
• Provide assistance to guests at the levy kiosks
• Report to Security any suspicious activities they observe

Job Requirements

• Secondary School education preferred
• Simple knowledge of internet usage, Microsoft word or excel program
• Respond and handle customer demands in a fast paced environment
• Quickly and accurately perform mathematical computations when determining winners and losers and collecting and paying out bets
• Memorize game rules and procedures and be committed to outstanding customer service
• Possess excellent customer relations, interpersonal and communication skills
• Able to get along with fellow Team Members and work as a team
• Be willing to workany day of the week and any shift

Skills

Customer RelationsInterpersonal skillsMicrosoft SuiteIndependentResponsible