DCO Tech 3

Amazon Web Services (AWS); Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

Amazon Asia-Pacific Resources Private Limited (Singapore) is seeking a Data Center Operations Trainee to diagnose, troubleshoot, and repair server and network devices in a live data center. The program lasts six months, building knowledge in hardware, software/OS, and networking fundamentals with structured workflows and clear ticket documentation.

The role includes on-call duties after training, shift rotations, and strict adherence to safety, security, and operational policies in all daily

Qualifications

• 1+ years of computer hardware troubleshooting and repair experience, or experience in networking.
• 1+ years of relevant work experience.

Responsibilities

• Diagnose, troubleshoot, and repair server and network devices in a live data center.
• Build knowledge of hardware, software/OS, and networking fundamentals.
• Use SOPs and data-driven analysis to guide issue resolution and document in ticketing system.
• Safely install, rack, and manage equipment following health and safety guidelines.
• Participate in on-call duties and scheduled maintenance post-training and during shift rotations.

Skills

Hardware troubleshooting

Networking experience

Education

High school diploma or equivalent (STEM preferred)

Job description

Description
The Data Center Operations (DCO) Tech Trainee is responsible for diagnosing, troubleshooting, and physically repairing server and network devices within a live data center environment. Through a structured 6-month training program, the trainee develops foundational knowledge in hardware, software/OS, and networking fundamentals. The role involves resolving hardware and network issues using directed workflows and data-driven analysis, following standard operating procedures, and documenting all technical issues clearly in the ticketing system. The trainee safely installs and racks equipment in compliance with health and safety guidelines, participates in on-call duties and scheduled maintenance activities post-training, and collaborates with internal stakeholders during problem resolution. This role requires composure under pressure during critical events and strict adherence to safety, security, and operational policies in all aspects of daily work.

Description
The Data Center Operations (DCO) Tech Trainee is responsible for diagnosing, troubleshooting, and physically repairing server and network devices within a live data center environment. Through a structured 6-month training program, the trainee develops foundational knowledge in hardware, software/OS, and networking fundamentals. The role involves resolving hardware and network issues using directed workflows and data-driven analysis, following standard operating procedures, and documenting all technical issues clearly in the ticketing system. The trainee safely installs and racks equipment in compliance with health and safety guidelines, participates in on-call duties and scheduled maintenance activities post-training, and collaborates with internal stakeholders during problem resolution. This role requires composure under pressure during critical events and strict adherence to safety, security, and operational policies in all aspects of daily work.
Key job responsibilities

• Diagnose, troubleshoot, and physically repair server and network devices through a structured 6-month training program in a live data center.
• Build working knowledge of hardware fundamentals, software and OS fundamentals, and network fundamentals.
• Troubleshoot and resolve hardware and network issues using directed workflows. Separate hardware from software problems using data-driven analysis.
• Identify the correct SOP for a given technical problem. Use internal and external documentation to guide resolution.
• Document technical issues clearly and in detail in the trouble ticket system. Know when and how to elevate confidently.
• Safely lift, install, and rack equipment using provided lifting tools, including in confined spaces or at height, following health and safety guidelines.
• Perform on-call duties and participate in scheduled maintenance and change management activities (starts after training).
• Apply safety, security, and operational policies to all aspects of daily work.
• Collaborate effectively with internal stakeholders during problem resolution. Stay composed under pressure during critical events.
• Starts on office hours, transitioning to 12-hour rotating shifts, including nights much later in the program.

Basic Qualifications

• 1+ years of computer hardware troubleshooting and repair experience, or experience in networking
• 1+ years of relevant work experience

Preferred Qualifications

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Understanding of IT service management and DC safety/security
• High school diploma or equivalent (STEM preferred)

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Company - Amazon Asia-Pacific Resources Private Limited (Singapore)
Job ID: A10463298