Database Reliability Engineer - Core Team

ClickHouse, Inc.; Singapore; Hybrid; SGD 179,000 - 242,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

A USD$500 Home office setup

Global Gatherings

Job summary

ClickHouse, Inc. is expanding its Site Reliability Engineering team for ClickHouse Cloud.

As part of the Core Reliability Engineering group, you will build and lead processes to ensure reliability, availability, and performance, collaborating with Control Plane, Dataplane, Security, Support and Operations to optimize ClickHouse usage for customers. You will manage on-call processes, drive incident response improvements, and lead chaos initiatives across engineering to prevent outages and

Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.
• At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.
• Experience operating ClickHouse or other SQL databases in production.
• Strong understanding of distributed database internals and SQL; ClickHouse is a major plus.
• Scripting with Shell or Python, and ability to read and understand C++ code.
• Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• You are a strong problem-solver and have solid production debugging skills.
• You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.
• Excellent communication skills.

Responsibilities

• Continuously improve the reliability and performance of ClickHouse core.
• Improve and create metrics and alerts for ClickHouse to identify and prevent production problems.
• Investigate root causes and submit bug reports with improvements.
• Enhance incident response and post-mortem analysis for outages, coordinating with support and Cloud teams.
• Plan, enable and drive Chaos initiatives across Engineering teams.
• Manage on-call processes to respond to performance and reliability issues and coordinate escalation.

Skills

Problem-solving

Production debugging

Communication skills

Shell or Python scripting

C++ reading ability

Cloud platforms (AWS/Azure/GCP)

ClickHouse knowledge

Ownership mindset

Education

Bachelor’s or Master’s in Computer Science

Tools

ClickHouse

AWS

Job description

Note: This position can be based remotely in the United Kingdom, Germany, or the Netherlands.

We are committed to providing our customers with reliable and secure services at ClickHouse. To continue this, we are building out our Site Reliability Engineering team in ClickHouse Core. As one of the first members of our Reliability Engineering Team at Core, you will be responsible for building and leading processes to ensure and improve the reliability, availability, scalability, and performance of ClickHouse. You will collaborate with different teams like Control Plane, Dataplane,Security, Support and Operations and guide them to implement ClickHouse in the best way for our customers. You will also own the areas of managing engineering escalation management and response, investigations, post-mortem analysis including running blameless postmortems, and continuous improvement of how Clickhouse is run and optimized in the cloud. This role is a unique opportunity to make a significant impact on our elastic, limitless scale, high-performance ClickHouse in ClickHouse Cloud.

What will you do?

• Continuously improve the reliability and performance of ClickHouse core.

• Improve and create metrics and alerts for ClickHouse to be able to identify and prevent problems in production before they affect customers.

• Dig deeper into the most common problems encountered by customers in Clickhouse Core to identify the root cause of problems and submit bug fixes, issue reports and suggest improvements.

• Enhance and refine incident response processes and post-mortem analysis for ClickHouse core related outages including working with support and Cloud teams to communicate to the impacted customers.

• Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities.

• Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize customer impact.

About you:

• Bachelor’s or Master’s degree in Computer Science or a related field.

• At least 5 years of experience in Reliability Engineering, QA or customer facing engineering.

• Previous experience operating ClickHouse or other SQL databases in production.

• Excellent understanding of distributed database internals and SQL, particularly ClickHouse is a major plus.

• Scripting experience with Shell or Python,and ability to read and understand C++ code.

• Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud Platform.

• You are a strong problem-solver and have solid production debugging skills.

• You thrive in a fast-paced environment as part of a global team, and you see yourself as a partner with the business with the shared goal of moving the business forward.

• You have a high level of responsibility, ownership, and accountability.

• Excellent communication skills

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.