Data Centre Project Delivery Lead

Mediacorp Pte Ltd

Singapore

On-site

SGD 120,000 - 180,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Mediacorp Pte Ltd is seeking a dedicated professional to lead and manage customer service delivery projects within a data centre environment in Singapore. You will coordinate planning, testing, commissioning and final handover, ensuring contractual compliance and on-time delivery.

Ideal candidates have engineering qualifications, 4+ years in data centre service delivery and strong project management skills.

Qualifications

Diploma or Degree in Engineering
Project Management certification/qualification preferred
Minimum 4 years working in a commercial Data Centre environment
Experience in Data Center service delivery roles
Good project management experience
Experience managing multiple customer-facing projects, coordinating technical teams and vendors, and ensuring timely service handover

Responsibilities

Lead and coordinate assigned customer delivery projects from planning and implementation through testing, commissioning and final handover.
Monitor project progress, address implementation challenges and elevate potential delays or risks to management.
Coordinate internal teams, contractors, vendors and stakeholders to ensure effective project execution.
Establish and maintain a working environment conducive to positive morale, teamwork, quality and continuous improvement.
Provide input and assistance in the planning, implementation and improvement of existing operations, systems and procedures relating to assigned projects and services.
Negotiate solutions, resolve conflicts and manage critical situations to support successful service delivery.
Review periodic project monthly reports prior to submission to customers and stakeholders.
Coordinate structured cabling installation, implementation and cross-connect provisioning to meet customer requirements.
Liaise with internal teams and contractors to ensure timely completion of cabling works and service activation.
Coordinate the internal and external delivery and operational support of assigned infrastructure systems and managed services, including DCIM, CCTV and other related platforms, covering system monitoring, incident investigation, troubleshooting and coordination of technical issue resolution.
Facilitate system integration with data centre infrastructure and related equipment, including resolution of communication, monitoring and data collection issues.
Coordinate and follow through on project incidents and technical issues until resolution, including escalation and coordination with relevant system owners, internal teams and vendors where required.
Support system enhancement, upgrade and continuous improvement initiatives, including testing, implementation and operational handover.
Collaborate with Service Owners to improve service delivery processes, operational efficiency and customer experience.
Provide support to quality and process improvement initiatives.