Data Center Operation Technician, Data Center Operations

Amazon Web Services (AWS); Singapore; On-site; SGD 38,000 - 58,000; Full time

Job summary

AWS Infrastructure Services seeks a Data Center Technician to join the Infrastructure Operations team in Singapore. You will support data center hardware, install server racks, troubleshoot components, and participate in 24x7 shift coverage to ensure uptime across global infrastructure.

Your role emphasizes hands-on hardware repair, incident response, change management, and collaboration with a diverse team to improve operational stability and safety within the data center environment.

Qualifications

• Computer hardware troubleshooting experience required.
• Networking knowledge including fiber troubleshooting.
• Minimum 2+ years in a relevant field.

Responsibilities

• Maintain and upkeep data center infrastructure as part of the Operations team.
• Install server racks and perform hardware break-fix on components.
• Troubleshoot networking issues and respond to emergent incidents.
• Handle on-call duties and support scheduled maintenance.
• Participate in change management and metric analysis meetings.
• Follow safety and security policies within the department.

Skills

Hardware troubleshooting

Networking troubleshooting

2+ years experience

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

We are looking for a Data Center Technician to join our expanding Infrastructure Operations team. Data Center Operations designs, installs and maintains the world’s largest computing infrastructure. Our scope of work includes systems repair, dealing with issues, handling and tracking parts and assisting in Data Center maintenance. Amazon Data Centers are large‑scale high‑density centers where you will help change the face of Technology in the region.

Key Job Responsibilities

• You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Your role and responsibilities include, but are not limited to, server rack installation, hardware break‑fix on various components, troubleshooting network issues and responding to emergent situations that affect operational stability.
• You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• You will perform on‑call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
• You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
• More experienced technicians may assist in training less experienced members of the team.
• Involves covering 24x7 shift rotation.

Day in the Life

You will support DC (Data Center) infrastructure equipment (e.g. racks, servers, networking devices, hardware components, cables, etc.), follow the instructions ticket‑based environment, and work on systematic problem resolution and perform routine operation activities on hardware or spare parts, including rack install, server break‑fix, rack decom, etc.

You will perform on‑call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.

Show a strong aptitude for troubleshooting and problem solving. Your role involves covering 24x7 shift rotation, being involved with site management and maintaining tidiness in operation areas.

About the Team

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS: Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance: We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

Basic Qualifications

• Computer/Server hardware troubleshooting experience required.
• Computer networking including Fiber troubleshooting experience and theory.
• Min. 2+ years experience in relevant field.

Preferred Qualifications

• LINUX Operating System, Hardware or Networking certifications.
• Knowledge in cloud computing environments.
• Understanding of IT service management and Data Center environment safety and security.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.