Data Center Facilities Engineer - Uptime & Safety

KEPPEL DC SERVICES PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

KEPPEL DC SERVICES PTE. LTD. is seeking a Customer Service professional to maintain relationships with clients and respond to service requests. The role includes shift-based emergency response and involvement in daily DC operations.

The position requires coordinating with the Operation Lead to maintain uptime of critical M&E systems and performing routine DC checks and incident reporting. Travel may be required.

Qualifications

• Experience in customer service with timely response to requests.
• Willingness to travel overseas for work when required.
• Ability to handle shift work and report incidents.

Responsibilities

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls (during shift work).
• Assist the Operation Lead in daily DC Operations management to ensure 100% uptime of critical M&E systems.
• Conduct daily walkthroughs of DC to record faults and report defects.
• Ensure FOC is monitored; respond to alarms and escalate per plan.

Skills

Customer service

Job description

KEPPEL DC SERVICES PTE. LTD. is seeking a Customer Service professional to maintain relationships with clients and respond to service requests. The role includes shift-based emergency response and involvement in daily DC operations.

The position requires coordinating with the Operation Lead to maintain uptime of critical M&E systems and performing routine DC checks and incident reporting. Travel may be required.