Data Center Deployment & Service Delivery Lead

NTT DATA SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NTT DATA SERVICES SINGAPORE PTE. LTD. is seeking a Data Center Deployment & Service Delivery Lead to drive end-to-end onsite data centre installation and related activities.

You will oversee rack-and-stack, cabling, network and fibre deployment while managing teams, safety, and client engagement in a 24/7 operational setting. The role focuses on deployment execution and service delivery, reporting to programme governance and ensuring work adheres to approved standards and client expectations.

Qualifications

• Senior onsite leadership experience.
• Proven delivery of data centre deployments.

Responsibilities

• Own the safe and successful delivery of onsite deployment activities from planning through closure.
• Lead rack-and-stack, hardware installation, structured cabling, network connectivity and fibre infra.
• Translate programme plans into shift plans, priorities and measurable deliverables.
• Coordinate teams, shifts and suppliers; manage dependencies, access, materials and readiness.
• Monitor progress against scope, schedule and quality; take corrective action as needed.
• Provide daily updates to clients and programme governance; maintain clear escalation paths.
• Ensure compliance with safety, change controls and procedures.

Skills

Leadership

Stakeholder management

Job description

Role Summary

The Data Center Deployment & Service Delivery Lead is a senior onsite leadership role responsible for end-to-end execution of data centre installation, network infrastructure, fibre deployment, equipment decommissioning and associated engineering activities. The role combines hands‑on delivery oversight with team management, quality assurance, client engagement and operational governance.The role is accountable for coordinating multiple shifts and workstreams, maintaining clear visibility of progress, resolving delivery risks and ensuring that work is completed safely, efficiently and in line with approved technical standards, procedures and client expectations. The primary focus is deployment execution and service delivery rather than facilities management

Primary Objective

To deliver predictable, high-quality and scalable outcomes across concurrent data center workstreams by providing effective site leadership, disciplined planning, strong quality controls and clear communication with clients, programme teams, engineers and suppliers.

Key Responsibilities

• Delivery Leadership

  Own the safe and successful delivery of onsite deployment activities from planning and mobilisation through execution, validation, handover and closure.

  Lead rack-&stack, hardware installation, structured cabling, network connectivity, fibre infrastructure, equipment removal and site restoration activities.

  Translate programme plans and technical requirements into clear shift plans, daily priorities, resource assignments and measurable deliverables.

  Coordinate multiple teams, shifts and suppliers while managing dependencies, access constraints, materials, tooling and readiness requirements.

  Monitor delivery against scope, schedule and quality targets, taking corrective action where performance or outcomes are at risk.

  Maintain accurate status reporting, progress dashboards, completion records and evidence for client and programme governance.

• Team and Shift Management

  Provide day‑to‑day leadership for engineers, technicians, team leads and partner resources working in a 24/7 or extended‑hours operational environment.

  Allocate work according to capability, certification, site access and operational priority, ensuring appropriate supervision and coverage.

  Run shift briefings, handovers and progress reviews to maintain continuity, ownership and clear escalation paths.

  Coach team members on delivery standards, safe working practices, documentation quality and client‑facing conduct.

  Identify capacity, capability and training gaps and work with programme leadership to improve readiness and scalability.

• Quality Assurance and Technical Governance

  Ensure work is completed in accordance with approved statements of work, designs, implementation plans, standard operating procedures and method‑of‑procedure documentation.

  Establish and maintain quality checkpoints for build, cabling, labelling, asset records, photographic evidence, testing, validation and handover.

  Conduct or oversee inspections and acceptance checks, ensuring defects, non‑conformances and incomplete work are recorded and resolved.

  Promote right‑first‑time delivery and use lessons learned, defect trends and audit findings to improve working methods.

  Ensure engineering records, completion packs and client evidence are accurate, traceable and submitted within agreed timelines.

• Client and Stakeholder Engagement

  Act as the primary onsite delivery contact for the client, programme management, design teams, operations teams and external suppliers.

  Provide clear, concise and evidence‑based updates on progress, risks, dependencies, quality and recovery actions.

  Lead or contribute to daily reviews, governance calls, operational meetings and escalation discussions.

  Manage expectations professionally, protect agreed scope and ensure changes are assessed, authorised and communicated before execution.

  Build trusted working relationships while maintaining accountability for delivery commitments and service standards.

• Risk, Safety and Operational Control

  Identify and manage delivery risks, blockers and dependencies, escalating promptly with clear impact and recommended actions.

  Ensure compliance with site rules, access controls, health and safety requirements, change controls and permit processes.

  Validate readiness before work begins, including approved documentation, materials, tools, access, capacity and technical prerequisites.

  Support incident reviews, root cause analysis and corrective action tracking when delivery, quality or safety issues occur.

  Maintain control of assets, consumables, waste handling and secure equipment movements throughout the delivery lifecycle.

• Continuous Improvement

  Develop, maintain and improve operating procedures, implementation methods, checklists, handover templates and reporting routines.

  Use delivery data and team feedback to remove waste, improve throughput and reduce repea