CX Analytics & Process Improvement Intern

Marina Bay Sands; Singapore; On-site; SGD 54,000 - 68,000; Full time

Job summary

Marina Bay Sands in Singapore is seeking an Audit/Quality Assurance professional to ensure service and hardware standards across Food & Beverage, attractions, casino and related touchpoints. The role emphasizes data-driven insights from audits and guest feedback to drive improvements.

The ideal candidate has experience in data analysis, strong MS Office skills, and the ability to collaborate with diverse teams to maintain brand standards. Flexibility with hours is required.

Qualifications

• Experience in data analysis and reporting.
• Familiarity with hospitality operations is a plus.
• Proficient in Microsoft Office Suite.

Responsibilities

• Perform internal audits to measure service quality and hardware performance.
• Ensure audits maintain data accuracy and align with Marina Bay Sands brand standards.
• Analyze audit data and share insights with operations teams.
• Support monthly/weekly reporting for internal audits and maintain the QTX system.
• Read daily guest feedback and identify repeat issues.
• Suggest corrective actions to close gaps and drive improvements.
• Contribute to projects for continuous improvement and timely completion.

Skills

Data analysis

Customer service

MS Office

Tools

SQL

Power BI

Job description

Marina Bay Sands in Singapore is seeking an Audit/Quality Assurance professional to ensure service and hardware standards across Food & Beverage, attractions, casino and related touchpoints. The role emphasizes data-driven insights from audits and guest feedback to drive improvements.

The ideal candidate has experience in data analysis, strong MS Office skills, and the ability to collaborate with diverse teams to maintain brand standards. Flexibility with hours is required.