Customer Support Specialist (Call Center)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage inbound and outbound customer interactions. The ideal candidate should have N Level/O Level/A Level/NITEC or Diploma and experience in a call center. This role involves resolving customer queries, documenting details, and maintaining client relationships. Candidates are encouraged to apply by sending their resumes to the provided email address. Join a dynamic team that values client satisfaction.

Qualifications

• Experience in a call center or customer service setting is preferred.
• Ability to handle customer inquiries and complaints professionally.

Responsibilities

• Follow and adhere to work processes in day-to-day tasks.
• Handle inbound customer orders, queries, and complaints.
• Conduct outbound calls to follow up on customer issues.
• Resolve issues as per standard operating procedures.

Skills

Customer service

Communication

Problem-solving

Education

N Level/ O Level/ A Level/ NITEC and Diploma

Job description

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage inbound and outbound customer interactions. The ideal candidate should have N Level/O Level/A Level/NITEC or Diploma and experience in a call center. This role involves resolving customer queries, documenting details, and maintaining client relationships. Candidates are encouraged to apply by sending their resumes to the provided email address. Join a dynamic team that values client satisfaction.