Customer Support Specialist — AI-Driven Metals Expert

BULLIONSTAR PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

13th month bonus

Up to 3 months variable bonus

Job summary

BullionStar is Singapore's leading precious metals dealer, offering gold, silver, and platinum through our showroom, e-commerce platform, and vaulting facilities. We are founder-led, lean, and customer-focused - built on trust, transparency, and quick decision-making without bureaucracy.

The Customer Support Executive will be the primary contact for customers in person, by email, and phone. Accuracy and product knowledge are essential, and you will handle high enquiry volumes while identifying

Qualifications

• Clear, warm communicator (English required; other languages a plus).
• Intelligent, detail‑oriented and accurate.
• Practical judgment and initiative; versatile across tasks.

Responsibilities

• Represent BullionStar in person, email and phone with accuracy and product knowledge.
• Handle high enquiry volumes without dropping the standard.
• Spot recurring issues and suggest improvements to processes.
• Protect customer trust and handle sensitive financial data.
• Use AI/tools to draft responses, analyze trends and automate tasks.

Skills

Communication

English proficiency

Customer service

Job description

BullionStar is Singapore's leading precious metals dealer, offering gold, silver, and platinum through our showroom, e-commerce platform, and vaulting facilities. We are founder-led, lean, and customer-focused - built on trust, transparency, and quick decision-making without bureaucracy.

The Customer Support Executive will be the primary contact for customers in person, by email, and phone. Accuracy and product knowledge are essential, and you will handle high enquiry volumes while identifying