Customer Support & Operations Executive

Leica Geosystems Technologies Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Impactful work

Values-driven culture

Job summary

Leica Geosystems Technologies Pte Ltd, part of Hexagon AB, seeks a Customer Support Executive to provide admin support to the Singapore Selling Unit, handling post-sales orders, delivery, and sales support.

The role covers sales support, service coordination, and logistics, requiring SAP (S4 Hana) experience, strong organizational skills, and the ability to work with cross-functional teams. Training events and exhibitions are included in responsibilities.

Qualifications

• Minimum Diploma with 3-5 years of customer service and order processing experience.
• Good knowledge of sales and customer service techniques.
• Experience in organizing & planning for trainings, exhibitions & internal and external meetings.
• Must have experience with SAP preferably S4 Hana.
• Ability to multi-task, prioritize, and manage time effectively.
• Exceptional PC skills with demonstrable knowledge of MS Office.
• Experience with Salesforce is preferred.
• Demonstrable ability to work well in team-based environment as well as independently.

Responsibilities

• Sales Support: Main focal point between sales team and customers to ensure smooth day-to-day business operations using SAP (Sales Order Module).
• Sales Support: Ensure that customer orders and transactions are processed in an efficient and timely manner.
• Sales Support: Responding promptly to customer enquiries and provide professional customer support.
• Sales Support: Liaise with Singapore Finance team and monitor customer accounts as required.
• Sales Support: Manage and maintain Sales Unit Singapore inventory and loan equipment for events, exhibitions, training etc.
• Sales Support: Manage and support administrative elements of exhibitions, training sessions, external and internal customer meetings.
• Sales Support: Generate and disseminate reports from SAP as required.
• Sales Support: Prepare the supporting documents to facilitate audit purposes.
• Sales Support: Perform other tasks which may be assigned from time-to-time.
• Service: Main focal point between service team and customers to ensure smooth day-to-day business operations.
• Service: Receives in-coming equipment for servicing and maintains close contact with customer regarding completed equipment collection or delivery.
• Service: In-charge of technical service quotations, billing and co-ordination with the Central Technical Service team.
• Logistics: Manage delivery and collection of equipment for sales and service departments.
• Logistics: Liaise with sales team to maintain optimum stock levels.
• Logistics: Ensure timely goods arrival and dispatch to customers.
• Logistics: Liaise and interface with Distribution Centre Singapore Customer Service as required to ensure timely and accurate order fulfilment.
• Logistics: Perform year end stock count & ensure the safeguard of inventory.

Skills

Customer service

Multi-tasking

Time management

Team collaboration

Education

Diploma

Tools

SAP S4 Hana

Salesforce

MS Office

Job description

Leica Geosystems Technologies Pte Ltd, part of Hexagon AB, seeks a Customer Support Executive to provide admin support to the Singapore Selling Unit, handling post-sales orders, delivery, and sales support.

The role covers sales support, service coordination, and logistics, requiring SAP (S4 Hana) experience, strong organizational skills, and the ability to work with cross-functional teams. Training events and exhibitions are included in responsibilities.