Customer Support Engineer ( Semicon Industry)

PERSOL; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

PERSOL is seeking a field service technician in Singapore to install, maintain, troubleshoot, and repair semiconductor equipment, ensuring high uptime and performance for customers.

The role requires collaboration with engineering teams, adherence to safety and quality procedures, and delivering excellent customer service while building strong client relationships.

Qualifications

• Semiconductor equipment maintenance, installation, or field service experience.
• Experience with electrical, mechanical, automation, robotics, or industrial equipment.

Responsibilities

• Install, perform preventive maintenance, troubleshoot, and repair equipment.
• Diagnose and resolve equipment, hardware, and process-related issues.
• Support customers to maximize equipment uptime and performance.
• Participate in escalations and collaborate with engineering teams on technical issues.
• Ensure compliance with safety, quality, and operational procedures.
• Deliver excellent customer service and maintain strong customer relationships.

Skills

Hands-on maintenance

Troubleshooting

Independent worker

Team collaboration

Customer communication

Cleanroom readiness

Job description

Responsibilities

• Perform installation, preventive maintenance, troubleshooting, and repair of equipment.

• Diagnose and resolve equipment, hardware, and process-related issues.

• Support customers to maximize equipment uptime and performance.

• Participate in escalations and collaborate with engineering teams on technical issues.

• Ensure compliance with safety, quality, and operational procedures.

• Deliver excellent customer service and maintain strong customer relationships.

Requirements

We welcome candidates with any of the following backgrounds:

• Semiconductor equipment maintenance, installation, or field service experience.

• Maintenance, servicing, troubleshooting, or field service experience from manufacturing, automation, electronics, aerospace, precision engineering, or related industries.

• Experience working with electrical, mechanical, automation, robotics, or industrial equipment.

Preferred Skills

• Strong hands‑on mechanical, electrical, or equipment maintenance experience.

• Good troubleshooting and problem-solving skills.

• Ability to work independently and as part of a team.

• Customer-focused with good communication skills.

• Willingness to work in a cleanroom environment.