Customer Support Engineer

ACHIEVE CAREER CONSULTANT PTE LTD; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ACHIEVE CAREER CONSULTANT PTE LTD is seeking an experienced aero-engine aftermarket professional to provide technical and Aircraft-on-Ground (AOG) support to airlines and military operators, interfacing with Field Support Managers and the Technical Help Desk.

The role sits in the Programs team, driving event resolution, reliability monitoring, service campaigns, and drafting technical publications, with after-hours support for urgent field events as required.

Qualifications

• Bachelor’s degree in Engineering or equivalent.
• Minimum 5 years’ experience in aero engine aftermarket role.
• Expert level understanding of gas turbine engine operation and maintenance.
• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.
• Initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.
• Customer focused and proven customer relationship management skills.
• Excellent communication skills and strong business acumen.
• Database management and metrics reporting skills, statistical analysis.
• Project management skills.
• Team player, self-motivated, flexible and agile.

Responsibilities

• Provide technical and Aircraft-on-Ground (AOG) support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Be part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Skills

Leadership

Communication

Customer relations

Project management

Data analysis

Stakeholder management

Team player

Education

Bachelor’s degree in Engineering or equivalent

Job description

Responsibilities:

• Provide technical and Aircraft-on-Ground (AOG) support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Be part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Requirements:

• Bachelor’s degree in Engineering or equivalent.

• Minimum 5 years’ experience in aero engine aftermarket role.

• Expert level understanding of gas turbine engine operation and maintenance.

• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.

• Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.

• Customer focused and proven customer relationship management skills.

• Possess excellent communication skills and strong business acumen.

• Database management and metrics reporting skills, statistical analysis.

• Project management skills.

• Team player, who is motivated, self-driven, flexible and agile.