Customer Support Engineer

KLA-Belgium; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

KLA is seeking a Field Service Engineer to perform repair, preventive maintenance, installation and relocation start-up services for complex equipment at customer wafer fab facilities. You will diagnose issues, minimize downtime and communicate with customer management and engineering teams.

The role requires a Bachelor's degree in Mechanical/Mechatronics/Electrical/Electronics Engineering, strong communication skills, initiative, and willingness to travel with overtime as needed.

Qualifications

• Bachelor’s degree in Mechanical/Mechatronics/Electrical/Electronics Engineering.
• Strong interpersonal and communication skills to understand customer needs.
• Ability to work overtime and travel on short notice.
• Experience on semiconductor capital equipment is an advantage.
• Entry-level candidates may be considered.

Responsibilities

• Repair, preventive maintenance, installation and relocation start-up service of complex equipment at customer wafer fab facility.
• Troubleshoot equipment problems and minimize downtime; determine corrective actions.
• Provide customer orientation and technical training on maintenance; represent the company professionally.
• Prepare field service reports and communicate with supporting functions about recurring problems.
• Stay up to date on equipment/tools through training and manuals.

Skills

Interpersonal communication

Initiative

Independent worker

Overtime willingness

Travel readiness

Education

Bachelor’s degree in Mechanical/Mechatronics/Electrical/Electronics Engineering

Job description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include:

• proactive management of tools to identify and improve performance
• expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems
• an extensive parts network to ensure worldwide availability of parts

Job Description/Preferred Qualifications

Responsible for Field service activities associated with repair, preventive maintenance, installation and relocation start-up service of complex equipment at customer wafer fab facility. Troubleshoot equipment problems and conduct diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determine corrective actions as required. Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application. Professionally represent the company to the customer. Be committed to customer satisfaction and develop good customer relations by maintaining standards of conduct acceptable to both KLA and customers. Interface directly with customer at a management and engineer level. Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems. Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.

Minimum Qualifications

• Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Experience on semiconductor capital equipment is an advantage
• Candidate with no prior experience can be considered for entry position

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.