Sr/Technical Support Engineer

KLA-Belgium; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

KLA in Singapore is seeking a Field Service Engineer to support tool troubleshooting, CIP implementation, and technical information consulting for customers in Asia. You will coordinate with regional engineering teams, communicate escalations, and help ensure rapid issue resolution.

The role requires a Master or Bachelor in ME/EE or related fields, 5+ years in technical support in semiconductor manufacturing, strong communication, teamwork, problem solving, and fluent English.

Qualifications

• Master/Bachelor's degree in ME/EE or related areas.
• Over 5 years working experience of technical support at SEMI conductor industry.
• Competency in communication, teamwork, problem solving, and customer focus.
• Knowledge/experience troubleshooting/maintenance of PVD/CVD/Etch tools for 3+ years is a must.
• Fluent English reading/writing/speaking is required.

Responsibilities

• Support Field Service Team with tool troubleshooting via the escalation process and CIP implementation.
• Coordinate with Field teams and division engineering for issue/escalation/solution communication.
• Conduct technical training to Field Service Team and customers.
• Assist field team with first new product penetration in the region and set up SOPs and troubleshooting guides for key hardware activities.
• Travel around Asia for above objectives.

Skills

Communication

Teamwork

Problem solving

Customer focus

English fluency

Education

Master/Bachelor's degree in ME/EE or related areas

Tools

PVD/CVD/Etch tools

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

• Support Field Service Team about tool trouble shooting through KLA escalation process, CIP implementation, technical info consulting
• Coordinate with Field teams/Dvision engineering for issue/escalation/solution communication
• Conduct Technical Training to Field Service Team and customer
• Assist the field team for the first new product penetration in the region and set up the SOP & troubleshooting guide for the key H/W activities and issues
• Travelling around Asia area for above objectives

Minimum Qualifications

• Master/Bachelor's degree from ME/EE or related areas
• Over 5 years working experience of technical support at SEMI conductor industry
• Competency in communication, team work, problem solving skill and customer focus
• Knowledge/experience troubleshooting/maintenance of PVD/CVD/Etch tool over 3 years is a must
• Fluent English reading/writing/speaking is a must

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.