Customer Support Coordinator ( 12 Months Full-Time Contract)

Wärtsilä Corporation; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology company in Singapore is seeking a Customer Support Coordinator for a 12-month full-time contract. The role involves managing customer support requests, scheduling field support, and providing service quotations. Ideal candidates are recent graduates or have 1-2 years of experience and are fluent in both English and Chinese. This position supports a diverse and inclusive workplace committed to sustainability and innovation.

Benefits

Continuous learning and development opportunities

Inclusive work community

Qualifications

• Recent graduate or candidate with 1-2 years of experience required.
• Must maintain a competent understanding of company products.

Responsibilities

• Answer and prioritize incoming support requests.
• Schedule and arrange Field Support Attendances.
• Provide service quotations based on job requirements.
• Monitor service progress from initiation to completion.

Skills

Fluent in English

Fluent in Chinese

Ability to work independently

Education

Commercial vocational diploma

Job description

Overview

Customer Support Coordinator (12 Months Full-Time Contract) – Singapore. This is a temporary opportunity to cover absence due to long-term maternity leave, located at Pandan Crescent, Singapore.

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. We strive to enable sustainable societies through innovation in technology and services. Our goal is to provide value to customers and society, with a culture of new ideas and continuous improvement since 1834. We are committed to transitioning the world toward a decarbonised and sustainable future and are always looking for future-oriented talent to join us.

We are looking for a Customer Support Coordinator to join our team in Singapore.

Responsibilities

• Answer, identify and prioritise (triage) incoming support requests according to the Service Level the customer is entitled to and the urgency of the request.
• Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts).
• Provide service quotations to customers based on job requirements.
• Prepare Field Support Engineers (T4) and Service Partners for the job.
• Monitor service progress from initiation to completion and update status in the Customer Support information system following related processes, e.g. booking spare parts taken out of the warehouse in ERP.
• Verify completion of service support delivered.
• Invoice customers as per initial quotation and based on service outcome.
• Maintain a competent understanding of actual and new company products, their functions, and alternatives.
• Review the Quality Management System requirements and ensure operations comply.
• Perform weekly on-call duties.

Qualifications

• Commercial vocational diploma with corresponding professional experience. The position is suitable for a recently graduated candidate or a person with one- or two-years’ experience.
• Able to work independently.
• Fluent in English & Chinese, written and spoken. This role involves liaising with clients and local agents in both languages.

Why you and us?

We value diversity and are committed to an inclusive work community. Your growth is supported, and we believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.

You get to make a difference. Innovation and sustainability are important for us. Every day, we – Wärtsilians – put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.

Contact & next steps

Please submit your application before the deadline through our Careers portal. Applications via email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions (for questions from direct job applicants; applications through email will not be recorded or responded to):

Talent Acquisition Partner

Email: [e-mail]

At Wärtsilä we value, respect and embrace all differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shapes the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.