Customer Success Specialist

Verz Design; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Verz Design Pte Ltd, a leading web design agency in Singapore, seeks a Customer Success Specialist responsible for website maintenance renewals and client satisfaction. You will proactively engage clients, propose renewal packages, and coordinate with sales, support and finance to ensure smooth processes.

The role emphasizes negotiation, strong communication, and the ability to upsell additional services while maintaining excellent client relations.

Qualifications

• Diploma / ITE in Business or a related field.
• Excellent negotiation and persuasion skills to close renewal deals and upsell.
• Strong written and verbal communication skills.
• Sales experience is advantageous.
• Motivated, result-oriented with good time management.
• Team player who can also work independently.

Responsibilities

• Reach out to existing clients via phone, email, WhatsApp and in-person meetings about website maintenance renewals.
• Assess clients' maintenance needs and propose renewal packages based on their requirements.
• Prepare renewal proposals and contracts, negotiating terms and pricing.
• Coordinate with sales, support and finance to ensure smooth renewal processes.
• Handle domain, hosting, SSL setup and renewals.
• Serve as primary contact for maintenance inquiries and updates.
• Generate reports on website maintenance, renewal rates and sales effectiveness.
• Track customer interactions and sales data to identify trends and opportunities.
• Collaborate with cross-functional teams to improve renewal strategies.

Skills

Negotiation

Communication

Motivated

Team player

Sales experience

Education

Diploma / ITE in Business

Job description

About Us

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

Job Summary

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.


• Understand clients’ current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.


• Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals.


• Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions.


• Purchase, Setup and Renewal - domain, hosting, ssl and other stuff.


• Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution.


• Generate regular reports on website maintenance, renewal rates, and sales effectiveness.


• Track and analyse customer interactions, sales metrics, and support data to identify trends, patterns, and opportunities for improvement.


• Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction.


• Diploma / ITE in Business or a related field.


• Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services.


• Strong communication skills, both written and verbal.


• Experience working in Sales will be an advantage.


• Motivated, result-oriented, and good time management


• Good team player and able to work independently.


• Proven experience in website maintenance is a plus, preferably in a web design or digital agency.

Why Join Us

• Opportunity to work in a dynamic and creative environment.


• Competitive salary and performance-based incentives.


• Career growth and development opportunities.


• Collaborative team culture.


• Contribute to the success of a leading web design agency in Singapore.