Customer Success & Product Support Associate

AlphaSense, Inc.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

AlphaSense, Inc. in Singapore seeks an Associate, Customer & Product Support to join the global C&PS team. You will be the first line of support, helping customers navigate the platform and resolve queries.

This role offers cross-functional exposure across sales, customer success, and technical support. You’ll work with Product and Engineering to relay feedback, improve knowledge content, and grow your product expertise in a fast-moving AI-driven environment.

Qualifications

• 1–2 years of experience in a client/product support role.
• Strong communication and problem-solving skills.
• Curious, proactive and able to learn quickly.

Responsibilities

• Deliver a world-class customer experience.
• Act as first line of defense and handle queries via email and live chat.
• Guide customers through features to maximize satisfaction and resolve challenges.
• Investigate, diagnose, and troubleshoot issues, escalating when needed.
• Maintain updates with customers and serve as the point person on tickets.
• Collaborate with Product and Engineering to relay feedback and requests.
• Create and update knowledge base articles and tutorials.

Skills

Client-facing

1–2 years experience

Problem solving

Communication

AI interest

Attention to detail

Job description

AlphaSense, Inc. in Singapore seeks an Associate, Customer & Product Support to join the global C&PS team. You will be the first line of support, helping customers navigate the platform and resolve queries.

This role offers cross-functional exposure across sales, customer success, and technical support. You’ll work with Product and Engineering to relay feedback, improve knowledge content, and grow your product expertise in a fast-moving AI-driven environment.