Global Customer & Product Support Associate

AlphaSense; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

AlphaSense is seeking an Associate, Customer & Product Support to join the global C&PS team. You will blend technical knowledge with user empathy, acting as the first line of support to delight customers and drive product adoption.

You will collaborate with Product and Engineering to share feedback, improve self- help resources, and ensure timely, accurate resolutions across multiple regions. This role offers growth and cross-functional exposure within a fast-growing AI platform.

Qualifications

• 1–2 years in a client/product support role.
• Customer-first mindset with the ability to resolve complex queries.
• Strong verbal and written communication, with the ability to simplify technical details.
• Curious, proactive, and eager to learn in a fast-paced environment.
• Attention to detail and the ability to prioritize under pressure.

Responsibilities

• Deliver a world-class customer experience.
• Act as first line of defense to ensure timely responses and effective issue resolution.
• Guide customers through features to maximize value and resolve challenges.
• Investigate, diagnose, troubleshoot and resolve queries from emails and live chats.
• Elevate tickets to appropriate teams while maintaining ownership with regular updates.
• Partner with Product and Engineering to relay feedback and inform product improvements.
• Keep knowledge current by learning features and contributing to knowledge base content.

Skills

Customer support

Client-facing

Communication skills

Problem solving

Time management

Job description

AlphaSense is seeking an Associate, Customer & Product Support to join the global C&PS team. You will blend technical knowledge with user empathy, acting as the first line of support to delight customers and drive product adoption.

You will collaborate with Product and Engineering to share feedback, improve self- help resources, and ensure timely, accurate resolutions across multiple regions. This role offers growth and cross-functional exposure within a fast-growing AI platform.