Customer Success Manager - Singapore

NinjaOne, LLC; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Free in-office lunches

Growth opportunities

Training platform

Competitive compensation

International workforce

Job summary

NinjaOne is seeking a Customer Success Manager who will be the primary contact for a portfolio of accounts, building strong relationships and guiding product adoption in a hybrid Singapore-based role, through proactive outreach, strategic planning, and effective issue resolution.

You will use Salesforce to document activities, identify cross-sell opportunities, forecast potential revenue, and collaborate with internal teams to ensure customer success and revenue growth.

Qualifications

• Excellent consultative selling and relationship-building abilities.
• Ability to communicate clearly and handle objections.

Responsibilities

• Grow your book of business within existing accounts.
• Proactively engage accounts regularly.
• Identify cross-sell and up-sell opportunities.
• Coordinate with internal teams to meet customer needs.
• Document activities in Salesforce and forecast opportunities.
• Maintain knowledge of market conditions and competition.

Skills

Consultative selling

Relationship building

Communication skills

IT knowledge

Account management

Education

Bachelor's degree (preferred)

Tools

Salesforce

Job description

About the Role

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company.

Location

Hybrid, Singapore

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts


• Proactively engage and reach out to your accounts on a regular basis


• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities


• Communicate with customers and react to client requirements quickly and efficiently


• Analyze and understand the customer needs to present a solution that meets the customer requirements


• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities


• Research and document relevant contact information for existing leads in Salesforce


• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately


• Maintain knowledge of market conditions and competitive activities


• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections


• As customer advocate and product expert you excel at influencing and inspiring customers


• Polished verbal and written communication skills


• Resilient and calm, you are able to guide customers through issues and escalations


• You have a proven track record in achieving and maintaining sales targets


• You have extensive IT knowledge


• Bachelor’s degree (preferred)


• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community


• We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week


• We reward your work with opportunity for growth and advancement


• Grow personally and together with one of the fastest growing companies globally


• Develop your skills through our renowned training platform


• Receive competitive compensation


• Collaborate with an amazing international workforce

Additional Information

This position isNOTeligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.

We are committed to providing an inclusive and diverse work environment.