Customer Success Manager - Singapore

NinjaOne; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Free in-office lunches

Job summary

NinjaOne in Singapore is seeking a Customer Success Manager who thrives on building strong customer relationships through proactive outreach, strategic account management, and a hands-on approach to problem solving.

You will own a portfolio of accounts, identify growth opportunities, document interactions in Salesforce, and partner with cross-functional teams to ensure customer success and renewal.

Qualifications

• Bachelor’s degree preferred.
• Extensive IT knowledge.
• Proven track record in achieving sales targets.
• Experienced Account Manager.
• Excellent verbal and written communication.

Responsibilities

• Grow your individual book of business within your portfolio of existing accounts.
• Proactively engage and reach out to your accounts regularly.
• Act as the single point of contact to identify, qualify, sort, and develop cross-sell and up-sell opportunities.
• Communicate with customers and respond to requirements quickly and efficiently.
• Analyze customer needs to present solutions that meet requirements.
• Nurture and maintain relationships with stakeholders to ensure satisfaction and growth.
• Document contact information and opportunities in Salesforce and forecast accurately.

Skills

Account management

Relationship building

Consultative selling

Sales forecasting

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

Description

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

About the Role

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

Location

Hybrid, Singapore

What You’ll Be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor’s degree (preferred)
• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community
• We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
• We reward your work with opportunity for growth and advancement
• Grow personally and together with one of the fastest growing companies globally
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with an amazing international workforce

Additional Information

Applicants must hold valid working rights in Singapore at the time of application. We are unable to provide visa sponsorship for this role.

We are an equal opportunity employer in accordance with Singapore’s Employment Act and the Tripartite Guidelines on Fair Employment Practices (TGFEP). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.